Because you belong at Twilio
The Who, What, Why and Where
The Agile Program Manager (APM) facilitate our Engineering teams to reach our aggressive product delivery and infrastructure scale goals. Acting as Scrum Master for Technical Operations teams you will lead their collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, and leverage Agile best practices to optimize velocity, quality, and predictability.
- A true servant-leader, there to help the teams do their best work
- Open to learning from others, humble, willing to experiment and try new ways of working
- Organized — skilled and blocking and tackling, running things to ground, protecting the teams while making sure they’re responsive to the needs of the business
- A strong Agilist — skilled at balancing best practices, experiments, and flexibility to suit the situation
- Ideally Certified Scrum Master; bonus points for Scaled Agilist certification or experience in a Scaled Agile organization
- Ideally 3-5 years of relevant experience and at least 2 years as a Scrum Master
- Live by and champion our cultural values of the Twilio Magic
- Serve as Scrum Master for multiple teams — own and facilitate their Agile ceremonies using best practices and flexibility to suit their way of working, while coaxing them toward greater efficiency
- Drive toward continuous improvement through analyzing data and inspect & adapt practices
- Support the transparency and communication of the health and progress of an overall program that your teams contribute to
- Help be an agent of change as we strengthen our Agile muscles across the organization
- May provide or support basic financial visibility and guidance of a program in which your teams contribute
- We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do
The APM team has played a pivotal role in Twilio SendGrid’s Agile maturity and improvements in the way we deliver value to customers. Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
This position will be based in Denver. You will enjoy our office perks: catered meals, snacks, standing desks, and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.