The Who, What, Why and Where

Do you like working with big data? Do you like using data to drive decisions across the business? If yes, our business intelligence team works closely with leaders across the company from Finance, Product, Sales, Marketing and beyond to drive the business, all using massive amounts of data. In this role, you will see a direct link between your work, company growth, and customer satisfaction, all at global scale. We are looking for a leader who is passionate about solving data problems by building simple solutions and thrives on collaboration.

As a Manager in the business intelligence team, you will lead a team on highly talented data engineers and analysts who deliver company wide analytics via data warehouse platform and services. You will be responsible for leading the team that builds integrations amongst the various business systems, transform data sets, manage the data life cycle and provide trends and insights into our business. You will be advocating and building a self service data driven culture. You will be responsible for executing a company-wide analytics initiatives to consistently leverage data, tools and applications for optimal business processing, adoption of data and critical decision making.

Who?

  • You have 8+ years of experience in leading and overseeing data initiatives, which require extensive collaboration across various groups and business units
  • You have 4+ years of management experience in building high performing data teams
  • You have expertise and experience in building and managing data warehouse systems, data models, system integration, etl development, reporting & analysis.
  • You have experience working in cloud environments like AWS and related data products
  • You have strong knowledge in Redshift, Snowflake or related systems, apache spark or hadoop, python or other programming languages, 3rd party apis and related integrations, reporting tools like Looker, Tableau etc.
  • You have experience working in a fast-paced agile environment
  • You have experience in hiring and coaching analysts and engineers by focusing on high performance and professional development
  • Ability to balance short term tactical decisions with long term strategic thinking
  • Demonstrable leadership abilities in changing, ambiguous and challenging situations
  • Demonstrable presentation, written, verbal, and interpersonal communication skills
  • Strong interpersonal skills, fosters and enables both individuals and teams to excel.

What?

As a Manager on the Business Intelligence team, you will:

  • Execute against the prioritized initiatives and align efforts to meet key objectives
  • Work with various stakeholders and key business leaders to understand their data needs and provide solutions that will enable them in making informed decisions 
  • Promote self service analytics culture via use of platforms and services built by BI 
  • Responsible for managing cross functional projects and timely deliverables 
  • Responsible for hiring, retaining and mentoring analysts and engineers
  • Mentor and coach junior analysts and engineers to grow in their careers 
  • Provides guidance and strategy to direct reports in the performance of their duties, establishing work priorities, and in achieving company initiatives

Why?

For the right candidate, this is fun work, leading a team that creates and operates a massive data warehouse based on cutting-edge technologies like Kafka, Spark, Presto, Snowflake, Redshift, Looker and Tableau. The Business Intelligence team builds data ingestion, integration and transformation services using distributed frameworks that allow us to process and analyze large sets of data. In turn, we empower the business to make data-driven decisions at scale.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our office at 101 Spear Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.