Because you belong at Twilio

The Who, What, Why and Where

Twilio is a global company with an engineering presence in offices around the world. As our workforce continues to grow, we need to build an engineering education and training program that scales with it. Your job as the Engineering Education Program Manager will be pivotal in helping to establish and scale this program and redefine engineering education at Twilio. You will work closely with the rest of the Education and Training team and collaborate with internal subject matter experts to build the curriculum for engineer onboarding that will enable new engineers, tenured Twilions, and “acquihire” teams to get up to speed with Twilio engineering best practices, tools, and processes. You will also drive ongoing education to help our engineering and technical staff remain sharp and up to date with the latest tools, techniques, and industry best practices.

Who?

We are looking for someone who can own the Twilio educational experience by collaborating across teams and disciplines to curate a scalable education program for Twilio’s growing engineering workforce.

Twilo is looking for an ideal candidate with the following:

  • Passion for developing, managing and improving the educational  experiences for all engineers at Twilio
  • Incredible interpersonal skills with a demonstrated ability to work effectively across team boundaries, geographies, and priorities
  • Outstanding organizational and analytical skills for scheduling training events and producing actionable insights for continuously improving the experience for your customers
  • Coordinating skills in order to manage multiple concurrent training schedules and programs
  • Experience working directly with engineers and other technical subject matter experts
  • Experience with and knowledge of curriculum development tools and best practices
  • Willingness to delve into details, monitor implementation, and develop metrics and reports to track activities, the efficacy of the curriculum, and identify potential blockers to success
  • Possess relevant project or program management certification(s) like PMP, PgMP, PMI-SP or similar

What?

As an Engineering Education and Training Program Manager, you will:

  • Be the voice and advocate for engineers and their engineering onboarding and education at Twilio
  • Build and maintain relationships across multiple teams and disciplines to properly identify and curate training material
  • Understand and address the programmatic, curricular and technical pain points related to the implementation
  • Identify training opportunities and learning objectives across our global engineering workforce and capitalize on them
  • Collaborate with the new hire onboarding team to build a seamless, “0-100” ramp for all newly on-boarded engineers
  • Create an education and training survey to monitor and action your customers’ feedback about content, curriculum, trainers, and opportunities to make the experience world class and real-world relevant
  • Create monthly reports to communicate training compliance across teams, business units, and global offices
  • Coordinate engineering engagement programs such as tech talks, Twilio Bootcamp and more

Why?

R&D is growing at an amazing rate, so we need you to help us reimagine the education and training pathways that will enable all engineers to deliver features and address customer issues with quality and velocity.  We want our engineers to run fast with confidence. The Education and Training team is responsible for creating, curating and delivering the content to this end. You will help us transform newly hired engineers into production-ready Twilio builders, armed with the skills, knowledge, and experience required to ship with quality and velocity from the start. Your job will be to help maximize the reach and measure the impact of the team’s work across our growing, global engineering workforce.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  

Where?

This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Berlin, Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Prague, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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