Join TuSimple and help change the way the world moves.  Together we're making freight transportation safer, more efficient, and more environmentally friendly.



You can apply to the job with this email address:it_infosec__sr__it_specialist_ii_b99b31272us@ivy.greenhouse.io

Company Overview

Come join a higher calling and find a deeper purpose!   

As a multi-national Artificial Intelligence Technology Company, we are at the epicenter of the Autonomous Vehicle Universe. Our breakthroughs are leading the industry in autonomous trucking.  

While inventing the framework of Autonomous Driving, our current fleet of autonomous Trucks are helping communities receive much-needed supplies and medical equipment around the clock.   Our people are some of the most talented engineers and contributors who are leaving behind a historic legacy.  

TuSimple was founded half a decade ago with the goal of bringing the top minds in the world together to achieve the dream of a driverless truck solution. With a foundation in computer vision, algorithms, mapping, and Artificial Intelligence, TuSimple is working to create the first global commercially viable Autonomous Freight Network. 

Opportunity Overview:

TuSimple’s Sr. IT Specialist II, End User Services (EUS) provides experienced to expert hands-on technical support to a wide array of employees and technical matters and leaves a lasting positive impression. The Sr. IT Specialist II, with minimal to no supervision, conducts root-cause analysis to troubleshoot and resolve internal customer issues, and collaborates cross-functionally to ensure incidents are addressed in a timely manner following TuSimple procedures and EUS work instructions.

Role Responsibilities

  • Ensures the accurate and timely installation, maintenance, troubleshooting, and repair of all corporate hardware and software, in line with TuSimple’s IT Service Level Agreement. Performs root-cause analysis to determine and resolve issue(s).
  • Determines appropriate hardware and software based on end user requirements and in accordance with TuSimple’s guidelines. Stages, configures, and validates hardware in alignment with outlined processes and procedures.
  • Appropriately triages helpdesk requests/incidents. Responds to escalated incidents in an expedited manner with an appropriate level of urgency. Ensures follow up with colleagues and requestor on all assigned incidents.
  • Creates and maintains detailed documentation for all hardware and software corporate assets, systems, and deployments. Ensures the IT Knowledgebase is up to date.
  • Serves as a Subject Matter Expert for all desktop hardware and software technology. Provides guidance and training to employees, as necessary. Creates, contributes to, and maintains employee guides and tip-sheets.
  • Stays abreast of new and evolving technologies and best practices. Researches, monitors, and analyzes trends in the IT space to provide insights and recommendations for improving technology and processes, as well as safeguarding assets and information. Recommends innovative, and where possible automated, approaches for system administration tasks. Documents all approved changes.
  • Maintains a customer service approach throughout aggressive deadlines, changing priorities, and evolving operations, as is common to progressive start-up environments. In collaboration with leadership, establishes and monitors metrics for service delivery and internal customer satisfaction. Collects internal customer feedback; provides recommendations and adjusts approach in alignment with metrics and feedback.
  • Effectively collaborates with cross-functional teams to support a smooth onboarding, working and offboarding employee experience.
  • Mentors and provides guidance to less experienced IT Specialists.
  • In collaboration with Technical Lead Manager, ensures appropriate backstock of all necessary hardware and equipment - including: desktops, laptops, monitors, docking stations, keyboards, mice, cables, etc. Ensures the proper organization and security of the IT storage area.

 Experience & Skills Required

  • Experience with contemporary platforms including Mac, Windows, Apple mobile devices running iOS such as iPads and
    iPhones, and Android.
  • Demonstrated understanding of core IT services, including Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Wifi, Firewall, Active Directory (AD) etc.
  • Demonstrated ability to effectively and efficiently conduct network troubleshooting and resolve issues.
  • Ability to effectively conduct root-cause analysis to determine problems and resolve issues.

Preferred Skills and Experience

  • 6+ years of experience in the IT field, including hands-on experience with desktop applications, networks, operating
    systems, and communication equipment in a 500+ employee, high growth company.
  • 2+ years experience supporting C-Suite Executives and their Assistants.
  • A+, Google Certification 

TuSimple Benefits

  • 100% employer-paid healthcare premiums for you and your family
  • Work visa sponsorship available
  • Breakfast, lunch, and dinner served every day
  • Full kitchens on every floor with unlimited snacks, drinks, special treats, fruits, meals, and more
  • Gym membership reimbursement
  • Learning/education budget  
  • Employer-paid life insurance
  • Employer-paid long and short disability

 

TuSimple is an Equal Opportunity Employer. This company does not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.




You can apply to the job with this email address: it_infosec__sr__it_specialist_ii_b99b31272us@ivy.greenhouse.io

Brown University, California Institute of Technology, Carnegie Mellon University, Columbia University, Cornell University, Dartmouth College, Duke University, Georgia Institute of Technology, Harvard University, Harvey Mudd College, Massachusetts Institute of Technology, North Carolina State University, Northwestern University, Princeton University, Purdue University, Rice University, Rose - Hulman Institute of Technology, Stanford University, Tufts University, University of California — Berkeley, University of California — Los Angeles, University of Illinois--Urbana-Champaign, University of Maryland--College Park, University of Massachusetts--Amherst, University of Michigan--Ann Arbor, University of Notre Dame, University of Pennsylvania, University of Southern California, University of Texas Austin, University of Washington, University of Wisconsin--Madison, Williams College, Worcester Polytechnic Institute (WPI), Yale University, MIT, CMU, Waymo, Uber, Facebook, Uber, Amazon, Cruise, Tesla, Argo AI, Baidu, DIDI, Zoox, Nutonomy, Nuro, Aptiv, Pony.Ai, Kodiak, Toyota, Nissan, GM, Ford, VW, Autonomous Car, Autonomous Driving, Robotics, Artificial Intelligence, Machine Learning, Deep learning, Perception, Prediction, Planning, Control

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