Drive your future forward with Turo.  We are looking for a motivated individual with expertise in providing excellent customer support and leadership to join our Executive Support Team in Phoenix. You are a master problem solver with an entrepreneurial spirit, innovative mindset and a positive, can-do attitude who enjoys contributing thoughts and ideas to continuously drive improvement. This is an exciting opportunity to take part in a high energy and fun work environment for a rapidly growing company with global ambitions.

Responsibilities

  • Providing world class experiences for Turo’s hosts and guests Fielding across a broad range of areas, including internal Turo stakeholders at all levels, including executive leaders, related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more.
  • Ensuring that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.
  • Consistently contributing ideas to further improve the Hosts and Guests experience.
  • Quickly adjust to new processes and policies as the company continues to grow. 

Qualifications

  • Personable, outgoing individual who enjoys working with people, embraces the Turo Values and is able to handle stressful situations with grace. 
  • 3+ years worked in a high level customer support environment.
  • Strategic thinker: You love thinking of ways to improve processes. 
  • Strong customer service background, preferably with prior call center experience. 
  • Top-notch oral and written communication skills with outstanding attention to detail.
  • Strong data entry and computer skills required, proficiency with OS X highly valuable.
  • Availability on the weekends with hours ranging from 6 AM to 8 PM (MST).
  • Ability to work independently with little or no supervision/direction and in a team environment.
  • Ability to work in a fast-paced, quickly-changing environment.
  • Great problem solving skills, analytical abilities and ability to multitask.
  • Experience using Zendesk, Kustomer or customer service applications, and strong knowledge of Gmail, Google Docs, Google Sheets and Excel.
  • BA / BS or equivalent preferred, but not required.

#LI-KC1

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance
  • 401k match (U.S) / RRSP (Canada)
  • $2,000 Learning & Development stipend to invest in your professional development
  • Cell phone, internet and Fringe benefit stipend
  • Flexible paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)
 
About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. 

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $500M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. 

Turo cultivates a team of smart, critical thinkers who care about their work and their colleagues. We are always on the lookout for supportive, down-to-earth, pioneering, and efficient people to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!

 

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