We’re looking for a detail-oriented, deeply curious, and fast-working Training Specialist to join our Arizona team. You’ll design and update both online and instructor-led trainings for our base of 450+ in house and outsourced customer support agents to help them deliver an excellent customer experience to our Guests and Hosts. You’ll collaborate closely with several departments across the company, including our Customer Support, Verification, Trust and Safety, Claims, and Sales teams. This role reports to the Training Manager in San Francisco, CA

As a member of the Turo Training team, you’ll partner with our department managers to design highly engaging, interactive training that enables their customer support agents to perform their duties confidently and efficiently. You’re the kind of person who loves figuring out how to make a gnarly process seem simple and easy to learn. You’ll spend approximately 80 to 90% of your time updating and/or creating training materials and 10 to 20% facilitating. If you have experience facilitating workshops, trainings, and/or courses and you’re passionate about creating learner-centered trainings - we want to hear from you! 

Responsibilities

  • Become a Turo product expert 
  • Update training materials to reflect latest policy, process, and/or product changes
  • Help with the administration of our LMS
  • Design, develop, and update training materials for a blended learning approach 
  • Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes
  • Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents
  • Collaborate with peer Training Specialists; give and receive constructive feedback
  • Help the training team grow and scale by evaluating new approaches to how we work
  • Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials
  • Occasionally facilitate in-person and/or remote trainings for internal and outsourced teams

Required Qualifications

  • At least one year of instructional design experience building interactive trainings for both online and ILT formats
  • Experience with online learning tools, such as Articulate360 and Camtasia, strongly preferred
  • At least one year of experience delivering trainings (preferably for a Customer Support role, but not mandatory), workshops, and/or courses
  • Exceptional time management with proven ability to deliver quality materials against tight deadlines
  • Unflappable calm in the face of frequent changes to requests, deadlines, and priorities 
  • Team player who can communicate and collaborate effectively with others; provide compassionate, constructive feedback to colleagues; pitch in and proactively help colleagues whenever possible
  • Strong visual design skills with a passion for creating great learning experiences
  • Excellent written and verbal communication skills
  • Self-motivated with the ability to work independently
  • Able and willing to travel to training events if needed 

Benefits

  • Competitive salary and equity for all full-time employees
  • Employer paid medical, dental, and vision insurance
  • Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave
  • Weekly catered lunch with a fully-stocked kitchen
  • Company-sponsored happy hours and team events
  • Turo host matching and vehicle reimbursement program
  • Turo travel credit every month

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!

#LI-ZS1

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Turo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.