Turo is looking for an IT Desktop Support Technician to provide enterprise-level assistance to our internal customers. The IT Desktop Support Technician will report to the Director of IT and responsibilities will include resolving network issues, configuring operating systems, maintaining our A/V infrastructure, assisting with company-wide deployments and providing helpdesk support. This person will diagnose and troubleshoot software and hardware problems and assist our users with issues on applications and programs. If you enjoy assisting people in solving their issues and are able to provide customer-oriented support, we’d like to meet you!

Job Duties and Responsibilities: The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.

  • Provide tier 1 technical support with a service oriented mindset
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask users targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within the agreed SLA
  • Guide users with simple, step-by-step instructions
  • Properly escalate unresolved issues to appropriate next level support personnel (e.g. Systems Administrator)
  • Build and contribute to internal wiki/knowledgebase with technical documentation, manuals and IT procedures
  • Designs, develops and implements comprehensive, computer-based information systems to ensure users’ needs are met and data is processed according to company specifications and requirements.
  • Assist with monitoring and maintaining Service Desk ticket queues
  • Assist with monitoring and maintaining other systems such as (Anti-virus, Firewall, MDM, Identity Management)
  • Patch Management - Assisting users in updating their computers via MDM automation
  • Recommends, develops, and optimize computer solutions. Evaluates effectiveness of programs and offers solutions to enhance effectiveness.
  • Researches and makes recommendations on hardware and software purchases.
  • The aptitude to learn - we don’t expect you to be an expert now, but we want you to become one quickly!
  • Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.

Knowledge, Skills, and Abilities Requirements:

  • Bachelor’s degree in the field of in Information Technology or Computer Science. or relevant industry certifications/experience.
  • 2-3 years of proven work experience as a Desktop Support Technician or IT Help Desk Technician or similar role
  • Hands-on experience with Mac OS/ Linux/Windows environments
  • Hands-on experience with Video Conferencing systems (Zoom) and other communication tools
  • Good understanding of computer systems, mobile devices and other tech products
  • Familiarity with Service desk ticketing systems (JIRA experience is plus)
  • Ability to provide step-by-step technical help, both written and verbal
  • Experience with computer/patch management systems such as JAMF (Casper Suite)
  • Experience with Enterprise SaaS applications (such as Gsuite, Slack, Box, Office365, etc)
  • General understanding on Identity Management and SSO technologies (Okta)
  • Basic knowledge of Information Security best practices
  • Excellent written and oral communication skills and excellent interpersonal skills
  • Excellent organizational skills with the ability to handle multiple, high priority projects with a keen attention to detail
  • Exceptionally self-motivated and ability to perform duties under minimal supervision
  • Superior analytical, evaluative, and problem-solving abilities
  • Additional certification in Apple OSX or similar technologies is a plus

Desirable Characteristics:

  • An energetic and individual with a positive, “can-do” attitude.
  • Initiative – maintain a level of energy and work to achieve goals.
  • Dependable – Working independently with little direction
  • Sense of urgency – delivers on commitments in a timely and consistent manner
  • Problem Solving – Demonstrate ability to sort complex issues, take all critical information into account, and makes timely decisions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

#LI-ZS1

Apply for this Job

* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Turo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.