About Turing
Based in Palo Alto, California, Turing is the world’s first AI-powered tech services company. It has reimagined tech services from the ground up with AI by offering AI-vetted and matched talent, AI-accelerated development, and access to AI transformation experts who have built many of the most iconic Silicon Valley companies.
Founded in 2018, the company has experienced tremendous growth with three million global developers on its Talent Cloud and 900+ clients. Turing has received numerous awards, including Forbes’s 2022 “One of America’s Best Startup Employers,” being ranked #1 in The Information’s 2021 Annual List of most promising B2B Companies and Fast Company’s “Annual List of the World’s Most Innovative Companies.”
The company’s leadership team comprises both AI technologists from leading organizations including Meta, Google, Microsoft, Apple, Amazon, Twitter, Stanford, Caltech, MIT as well as tech consulting veterans from Accenture, Cognizant, Capgemini, McKinsey, Bain, and more.
The Engagement Success Team is dedicated to ensuring an exceptional experience for developers who are actively engaged in Phase 3 (post-match) of their journey with Turing. Our primary mission is to provide unwavering support to these developers, empowering them to not only excel in their roles but also exceed performance expectations when collaborating with our clients. Also, we ensure to have a close relationship with our customers to develop and strengthen our collaboration.
As an Engagement Success Specialist at Turing, you will be responsible for:
- Handling developers' engagements end to end.
- Provide comprehensive assistance to developers engaged with our clients through various support channels.
- Performing onboarding tasks such as conducting orientation sessions, and reviewing internal systems statuses.
- Demonstrating deep knowledge of Turing’s developers' policies and contract-related matters.
- Partner closely with several teams to drive project success.
- Managing offboarding tasks, conducting exit interviews, reviewing payment cycles, and maintaining all exit-related data and documentation.
- Conducting catch-up calls and on-demand health check calls.
- Providing on-demand solutions for developer engagement situations, ensuring the best interests of both Turing and the developer are protected.
- Being developer-centric, focusing on their needs and concerns, and offering effective solutions.
- Continuously assess developer satisfaction levels and implement strategies for improvement.
- Utilizing a data and documentation-driven approach to inform decision-making.
- Proposing business improvements to enhance the overall developer experience.
- Handling support inquiries in a timely and efficient manner.
- Acting as an advisor for internal team members regarding developer’s engagements.
- Having a keen eye for detail to ensure the highest level of service.
Must-have:
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in HR, developer relations, customer success, or a similar role in tech-focused environments.
- Strong understanding of developer-centric policies and practices.
- Strong interpersonal and communication skills, capable of working effectively with a diverse range of clients and team members.
- Experience in managing community engagement, support programs, and talent retention initiatives.
- Ability to handle multiple priorities in a fast-paced environment and drive results effectively.
- Empathy and a genuine interest in the well-being and professional growth of developers.
- Demonstrated ability to work proactively and independently, excelling in scenarios that require autonomy and minimal supervision.
- Availability to overlap from 7:30 AM to 12:30 PM PST (with possibilities of extended or later hours of overlapping at non-regular specific occasions).
- High levels of ownership and accountability - being able to handle multiple priorities, work under tight deadlines, and drive results without the need for micromanagement or close supervision, showcasing strong organizational and time management skills.
Advantages of joining Turing:
- Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
- Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
- Competitive compensation
- Flexible working hours
- Full-time remote opportunity
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review Turing's GDPR notice here.
