The Digital & Ecommerce team at TULA is looking for an Sr. Associate, Ecommerce Operations (Tula.com & Amazon) who will maintain day-to-day operations for our DTC businesses to help optimize our site/marketing experience to drive meaningful business growth. This role will support set up and execution across site merchandising, content, product listings, and general operations for tula.com and our amazon marketplace. You’re a highly motivated self-starter attracted by the opportunity to have a significant and measurable impact on a fast-growing organization that focuses on creating inspiring and engaging consumer experiences. This role reports to the Ecommerce Manager and is fully remote with some expected travel for business and team offsites throughout the year.
Key Responsibilities:
- Responsible for supporting the day-to-day operations and functionality of our TULA websites including general reporting support
- Support strategic growth opportunities and execute against the opportunity
- Manage site presentation through site merchandising, site search, new product uploads, pricing updates, category page builds and product detail page maintenance
- Set up and execute content flips (ex: Tula.com Homepage, Amazon Storefront, Banners, Announcement Bar, Cart, Discount code setup / maintenance) in alignment with our merch/marketing calendar and in partnership with Amazon agencies
- Support briefing in new content requests for site / merch marketing efforts
- Own promo set up, coupons and execution including discount code creation.
- Quickly address and resolve any product listing issues or discrepancies, such as product content errors, pricing inconsistencies, or fulfillment issues. Work with Amazon seller support on suppressions as needed.
- Maintain a solid understanding of the competitive marketplace and identify opportunities
- Work with Product/Tech team and Amazon/Warehouse teams to continuously monitor for discrepancies/bugs and resolve issues that may arise
- Coordinate assets as needed for agencies, vendors and partners to support business needs
- Ad hoc support to general ecommerce team
Qualifications:
- 3-5+ years of experience in Ecommerce and Amazon Seller Central
- Knowledge and experience with Shopify Plus
- Understanding of Ecommerce apps (ex: Content Management Systems (CMS), Review Platforms)
- Amazon Marketing Cloud experience a plus
- Experience working with internal and external Amazon representatives and vendors
- Proficient in GSuite apps and Microsoft Office
- Amazing organizational skills and attention to detail
- Strong interpersonal skills; written and verbal communication
- Self-starter, entrepreneurial mindset with the ability to work independently while collaborating cross-functionally
What you will learn in 3 months:
- You’ll gain a full understanding of the tula.com and amazon platforms, content management, and how we connect the dots to align to brand initiatives
- Amazon operations and the relationships between internal and external partners who support the business
- Thorough understanding of Tula’s unique brand position, customer and strategy to guide how to shape the online experience
What you will learn in 6 months:
- You’ll learn who your key cross-functional partners are and how they’ll support you within brand, product, education, tech, data, and more
- Full understanding of the GTM brand calendar and creative team support in building assets for all touchpoints you will manage.
About TULA Skincare
TULA, meaning “balance” in Sanskrit, is a clean clinical prestige skincare and wellness brand built on the power of probiotic extracts, which are clinically proven to nourish, soothe, and balance skin. Founded by practicing gastroenterologist, Dr. Roshini Raj, TULA Skincare sits at the intersection of beauty and wellness and believes the same ingredients that are good for your body are also good for your skin. With a focus on being healthy and confident rather than perfect, TULA aims to inspire everyone to #EmbraceYourSkin. TULA Skincare was recently acquired by Procter & Gamble. TULA is a digitally native, social-first omni channel brand with DTC as a core capability and is also available through its beauty retail partners including Ulta Beauty, Sephora, Nordstrom, and Neiman Marcus in the US and internationally at Sephora Canada, in MECCA’s Australia and New Zealand markets, and at Space NK in the UK. For more information and the latest news on TULA Skincare, visit www.tula.com.
Our Values:
- Empowered & empowering - we are all in this together as a team - everyone counts
- Growth mindset - we test and learn and continuously improve as individuals, a team, and a business
- Strong opinions loosely held - we are smart, but don't have ego; we want to get to the best create a diverse, equitable and inclusive environment that empowers everyone to show up as their authentic self. We respect varying identities and how they strengthen and unite TULA’s team and community.
- Allyship, Authenticity & Accountability - We are committed to actively working together to create a diverse, equitable and inclusive environment that empowers everyone to show up as their authentic self. We respect varying identities and how they strengthen and unite TULA’s team and community.
- Optimistic self-starters - we have a positive, can-do attitude and are agile, scrappy - we love a good challenge
- Left brain / right brain - we value data driven decision-making alongside creativity and gut feelings (after all we are a probiotics brand)
**The anticipated base salary range for this position is $65,000-$75,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a competitive annual bonus with possibility for achievement based on performance and company results.
In addition, TULA offers a variety of benefits to eligible team members, including health insurance coverage, wellness and remote support programs, paid leave programs, education-related programs, Unlimited PTO, paid holidays, and others. Many of these benefits are subsidized or fully paid for by the company
