Responsibilities:
• Provide Trading and Executive end user support in a fast-paced financial environment.
• Provide quality customer service when interacting with all associates.
• Imaging, setup, and deployment of Desktop Computers and PC Peripherals.
• PC software installations and support for Microsoft applications shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.
• Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.
• Setup weekly meetings via Video Conference, WebEx Audio, and Screen Content Sharing.
• Troubleshooting and remediation of software related issues via Service Now ticketing system.
• Support and Deployment of standard corporate Mobile Devices.
• Develop and improve strong customer service, communication and technical skills.
• Act as technical lead and escalation point for more complex issues that require higher technical knowledge and/or the input from 3rd line teams for resolution.
• Continuously set a high standard as an example for colleagues to work by
• Provide leadership to Technical Support Analysts by disseminating information and through advising, coaching and mentoring staff.
• Assist team Manager with larger tasks and projects on an ad-hoc basis
• NYC based role with occasional travel to the Elm St. Stamford office for training, events, and important meetings.
• Rotate in the team On-Call Schedule - 2 weekends every 3 months.


Requirements
• Bachelor's Degree in the field related to computer science, information technology, or management of information systems.
• Minimum of one industry standard/neutral certification preferred:
 CompTIA A+, Network+, Security+, Linux Essentials, LPIC-1, CompTIA Linux+, Microsoft MTA, MCP, MCSA, etc...
• Experience and knowledge of Windows PowerShell and familiarity or understanding of basic Linux
• Project management experience desired, but not required.
• Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.
• Thorough understanding of Windows XP/Windows 7 Desktop OS.
• Strong computer skills necessary in Microsoft Office Suite, Active Directory, DHCP, and DNS.
• Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.
• Some experience with PowerShell, Linux or Python
• Excellent people skills with ability to handle difficult situations in a trading environment.
• Excellent time management and organizational skills.
• Ability to multitask, prioritize, and work with minimal supervision.
• Strong Troubleshooting capabilities evidenced by organized, analytical thinking.
• Keen attention to detail, with a commitment to follow through and follow-up.
• Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, partner and executive management.
• Must be a self-starter with the ability to work independently and in a collaborative team environment.
• Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members

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