The Role: Office & Culture Manager

Quick ‘about us’:

We’re a data-driven video startup based in LA that’s grown to become the largest producer of video ads on paid social in the 3 years since founding. Collectively, our videos account for about 5% of all paid video views on Facebook and Instagram in North America -- up from 2% six months ago. 

What's atypical about the company:

  • We're fast and data-driven: our teams develop concepts in the morning, shoot/edit in the afternoon, launch in the evening, and iterate the next day based on real-world performance.
  • We’re a behavioral and visual lab at the core: We produce 2,000+ videos per week -- watched by over 100M people per day! Each of those videos is part of a structured experiment, designed to help us better understand how people make decisions, and how to visually communicate effectively. 
  • We work on a pure pay for performance basis. Zero production fees for video. Clients only pay us if our videos outperform anything they’re running internally.

Here are some of the things that make working at TubeScience interesting:

Challenging problems that are worth your time. We’re developing a work environment unique to TubeScience culture, formed by people from diverse backgrounds. You will be in charge of keeping our office running smoothly while fostering an enjoyable, positive work environment for employees. You will be able to see the immediate impact of your work on employee experience and culture. 

Race to disrupt a $500-billion-dollar industry. We’re changing advertising by doing three things differently: (1) We’re pay for performance — meaning consumers are the customer, not the brand. (2) We use empirical data rather than opinion, to ensure we listen to what people tell us (via their actions) (3) We make content that is honest, informative, and watchable. We have had a large head start, but we’ll need to continue running quickly to fortify our market-leading position and eventually to power the world’s ads with consumer-first content.

What you’ll do: 

  • Assist new hires and trial employees with first day accomodations
    • Send weekly company emails to announce new trial candidates and hired employees
    • Coordinate new hire and trial employee onboarding, making sure new employees feel welcome and ready on their first day 
    • Set employees up with an access badge and company swag (welcome box)
  • Create a 5 star work environment
    • Manage Workplace Concierge by ensuring the office is always fully-stocked with fresh fruit, avocados, snack packs, and healthy snacks that cater to employees with dietary restrictions (gluten-free, vegan, vegetarian, paleo etc.) 
    • Ensure that Blue Bottle coffee is always freshly brewing, the espresso machine is full of beans, and a selection of premium teas are available 
    • Ensure and maintain the cleanliness and upkeep of all shared office spaces by managing janitorial services (kitchen, conference rooms, bathrooms, etc.) 
    • Redesign and furnish the office to maximize comfort and ingenuity by collaborating with our internal design team
    • Find new ways to surprise and delight employees beyond current perks (lots of resources at your disposal!)
  • Help create and foster an enjoyable and positive work culture
    • Plan and implement TubeScience events that engage employees and promote a happy work environment (office parties and outings, community volunteer events, Wellness days, etc.) 
    • Plan and implement celebrations for significant employee life events, such as birthdays, work-anniversaries, and new team members joining
    • Decorate and cater in-house events as needed
    • Arrange smaller activities to enhance employee morale, such as gratitude cards, photo wall, and fun fact slideshows for new team members
    • Order and handle all TubeScience swag (gear, headphones, welcome box, etc.)
    • Continually design new swag with employees and our internal design team 
  • Manage day to day office operations 
    • Welcome and greet all office guests 
    • Manage all work repair orders and supervise vendor relations 
    • Act as the floor warden, overseeing the upkeep of company-wide badges, coordinating office safety inspections, and maintaining visitor logs
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager 
    • Respond to complaints and strategize to find an adequate solution
    • Manage employee workstations by ordering chairs, desks, and other supplies to ensure employees have the necessary office equipment to be productive 

Who you are:

  • You are extremely organized and have a strong attention to detail
  • You have very strong communication skills, both written and verbal 
  • You are able to juggle multiple tasks and deadlines and can walk away from sunk costs to re-focus quickly on higher impact approaches/projects
  • You take extreme responsibility in your work, and constantly strive to find new opportunities to surprise and delight employees and improve the current experience 
  • You can be trusted blindly and you see tasks/projects through to completion 
  • You bring a “can-do” attitude to the workplace
  • You demonstrate a bias towards action and getting things done 
  • You have a passion for bringing people together, and are constantly thinking of new ways to engage employees and promote a work culture that aligns with our values 
  • You have a warm, approachable presence and can make anyone feel included 
  • You are obsessed with creating and maintaining a work environment that employees are excited to come into everyday

Qualifications:

  • 3+ years of relevant office management experience 
  • Full proficiency in Microsoft Office, including Excel, Word, and Outlook
  • Worked in hospitality a plus

Benefits:

  • Medical, Dental and Vision Coverage
  • Flexible PTO
  • Creative Working Environment
  • 401(k) + Matching
  • Fully Stocked Kitchen
  • Occasional Work Lunches
  • Company Paid Dinner & Lyft during late shifts
  • Company SWAG
  • Commuter Benefits
  • Paid Sick Leave
  • Doctor House Call On-Demand

TubeScience is an equal opportunity employer and a dedicated home to diversity. We enthusiastically welcome applications from individuals of all backgrounds, and we celebrate the lived experiences of all identities, with our applicants as well as our employees. We will consider all qualified applicants or employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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