REPORTS TO: Sales Director

WORKING FOR TRUNK CLUB

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

ABOUT THE ROLE:

This position is a management role where you will play a crucial role in delivering an exceptional customer experience and developing our Clubhouse Stylists. You’ll provide mentorship and training to our Associate Stylists in order to help advance their career to manage their own in-person appointments. You’ll have the opportunity to solve problems for our customers, improve our level of service, contribute to our unique company culture, and create innovative new capabilities for Trunk Club.

WHAT YOU DO EVERYDAY:

  • Manage team members across morning, afternoon, and evening shifts during the week and weekend - scheduling, attendance, quality of performance, monitor and manage service level agreements
  • Work with Sales Directors, the Training Team, and Sales Operations to drive team metrics
  • Evaluate Clubhouse Associate Stylists and Stylists on performance, while also tracking various productivity and performance standards
  • Monitor team’s communication and customer quality through QA audits and 1:1 coaching
  • Shadow in-house appointments with our Stylists and provide feedback on their ability to create a delightful in-person experience
  • Generate new ideas and processes that will help scale our business
  • Close the loop on customer complaints and work with cross functional teams to address customer issues
  • Assist with hiring; onboard new hires, provide support and coaching during their training

ABOUT YOU:

  • You are accountable and feel comfortable holding other accountable
  • You have managed direct reports to performance metrics
  • You love coaching associates on a daily basis
  • You love helping others and creating positive experiences for people
  • You’re a great listener, and you are also highly comfortable articulating your point of view
  • You routinely plan your day and organize your life
  • You love process and creating structure but you’re also flexible and not change-adverse
  • You are comfortable giving and receiving feedback
  • You enjoy leading and developing people
  • You’re available on weekends, evenings and some holidays

WHAT YOUR BACKGROUND MAY LOOK LIKE:

  • Bachelor's degree or relevant 1-4 years of experience in management (retail sales/customer service/hospitality experience a plus)
  • Reliable for efficiency, accuracy and attention to detail
  • Ability to learn quickly and multi-task, you can juggle several tasks with ease
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Maintain confidentiality
  • Dependable for providing essential support to a team and excellent communication
  • Comfortable with working in a chaotic environment and work well under pressure
  • Positive attitude and eagerness to take on additional responsibilities

WHAT TRUNK CLUB WILL PROVIDE FOR YOU:

  • Competitive compensation
  • Healthcare benefits (medical, dental, vision, 401k)
  • Career advancement opportunities with strong emphasis on internal promotions
  • A company culture like you’ve never experienced
  • State of the art workplace environment
  • A comprehensive training program - We support and encourage your professional development through ongoing training sessions that will enhance your sales and customer service skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently stand; walk; use hands and fingers, reach with hands and arms.

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