Full Time Role with Night and Weekend Shifts

About the role

The Sales Support Lead is responsible for providing an exceptional service experience while assisting in our on-site operations.  You’ll be on the front line, solving problems for our members and supporting our stylists in day-to-day account management and appointments.  

What you'd do every day

  • Assist Sales Support Manager with all showroom responsibilities
  • Supervise Sales Support Asst. Leads and Associates
  • Provide remarkable support to our growing sales team so they can focus on selling
  • Maintain Inventory organization and presentation
  • Coordinate Sales Support Associates daily tasks
  • Assist with hiring, training, reviewing, and coaching of Sales Support Associates
  • Oversee in-house appointment product restock
  • Manage sales floor fitting calendar
  • Process Product Damages (Customer and Vendor)
  • Coordinate with deliveries of new product and showroom supplies
  • Opening/closing procedures of showroom office and sales floor
  • Process inbound and outbound custom garments
  • Manage relationships with members to help make their lives easier
  • Chat, email, and have phone calls with members to solve their problems
  • Coordinate logistics of member purchases, deliveries, and returns
  • Assist with unpacking/tagging/folding new product and stocking the shelves
  • Maintain knowledge of new and old product (know vendor names, styles, colors, etc)
  • Maintain the space while keeping it up to standards of cleanliness
  • Delight people with unbelievably considerate care and attention to detail
  • Greet guests and assist at reception and events
  • Have the ability to be on your feet for most of your shift and moving around the office/stock room.  The job requires occasional sitting, standing, walking, lifting, carrying, and pulling objects up to 10 pounds.

About you

  • You're a great listener, and you are also highly comfortable articulating your point of view
  • You make friends easily
  • You routinely plan your day and organize your life
  • You’re a champion problem solver
  • You’re looking to learn and grow in a dynamic start-up environment
  • You’re a natural leader and prefer to work as part of a team
  • People sometimes tell you that you are awesome

What your background may look like

  • You have a bachelor’s degree or relevant work and/or retail/customer service experience
  • 3 – 6 years of key holder, supervisory, or managerial experience.
  • Reliable for efficiency, accuracy and attention to detail
  • Ability to learn quickly and multi-task, you can juggle several tasks with ease
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Dependable for providing essential support to a team and excellent communication
  • Comfortable with working in a chaotic environment and work well under pressure
  • Effective problem solver and able to navigate through any situation
  • Positive attitude and eagerness to take on additional responsibilities


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