At Truework we are hyper-focused on building products that enable businesses and consumers to regain control over how their sensitive information is shared online. Our platform and services empower lenders to complete verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.
We are growing quickly and hiring for an Enterprise Customer Success Manager here at Truework. In this role, you will help scale our customer success team as our book of business continues to grow, ensuring a best-in-class customer experience. Our customer success function is crucial in providing key customer insights that help drive our product roadmap. This role is ideal for you if you are a motivated and independent thinker with strong interests in building relationships and products that help power a seamless and productive customer experience. We value tenacious curiosity and the drive to set and own ambitious business initiatives.
At Truework, this means you will work on and impact:
Manage a portfolio of accounts to foster long-term business relationships.
Provide white-glove treatment to our most important HR customers
Deliver a proactive customer contact strategy to drive usage and satisfaction throughout the customer journey
Monitor customer health to track usage and overall customer satisfaction
Drive customer advocacy and escalations by collaborating with development, product management, and support teams to improve the Truework experience
Gather strategic insights and collect organized feedback to inform product strategy and help us capture larger share of market by building better products
Think creatively and analytically- how can we provide an above-and-beyond customer experience?
What we’re looking for:
4+ years of experience building and managing account relationships, preferably at a SaaS company
Experience working with high-touch, high revenue companies
Excellent verbal and written communication skills
Strong operational and data-driven mindset
Highly organized individual who rarely lets things slip through the cracks
Ability to thrive in a fast paced, collaborative environment
About your team at Truework and who you will work with:
Manager: Lydia is our Director of Customer Experience. She heads up the Customer Experience team ~ 19 people at Truework.
If you have any questions before applying, please do not hesitate to reach out to Jarely.
Note: for all roles at Truework that are not fully remote, we require a Covid vaccination so that the employee can work in our offices safely. Religious or medical exceptions apply and we will accommodate.
Truework is an Affirmative Action, Equal Opportunity Employer. As part of our standard hiring process for new employees, employment with Truework will be contingent upon successful completion of a comprehensive background check.