Hello, Truecaller is calling you from India! Ready to pick up?
Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.
Our mission is to build trust everywhere by making communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify unknown numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 280 million people around the world and is growing rapidly worldwide.
Who we are:
- The world’s #1 caller ID and spam blocking service for Android and iOS.
- A team of +200 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, and Nairobi.
- Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.
This position is a core part of Brand Communications function focused on building and shaping the brand and our products, identifying new opportunities and growing active users. Nurturing our users’ love and loyalty towards the brand is a key part of this.The ultimate vision for Truecaller is to build trust by making communication more safe and efficient
As a Director of CRM, you will be handling overall consumer experience.You will monitor a user journey from the day the user is onboarded as well as analyse patterns of the app’s feature usage. And, more crucially, you will turn them to power users and quickly convert them to a paying user / subscriber, all while delivering the core objective of usage and retention.
What do we expect from you
- 12+ years of relevant work experience, preferably from e-commerce, gaming and other high-paced industries with direct consumer engagements.
- Strong background in customer acquisition, engagement and retention strategies.
- Good product and engineering knowledge to help work with cross teams.
- Proven track record of working with a global CRM mandate.
- Should have led a strong team and have established use cases.
- Exceptional analytical skills with a data-driven mindset that can translate data into actionable insights.
What you will work on.
- Oversee direct communication with our users.
- Build a user journey that increases retention and usage.
- Conceptualize, develop, and execute campaigns to drive active engagement with our users.
- Partner with other business units when launching new features geared towards improving retention.
- Subscriptions are important revenue streams for us and hence, you have to drive impactful campaigns to upgrade and cross-sell different premium packages offered by Truecaller.
- Use our own core communication channels spanning in-app notifications, emails, newsletters, text messages and more.
- We create strong marketing campaigns that have a direct impact on our users and hence, you should have the foresight and lateral thinking to ensure it reaches our users and drive high levels of engagement.
Life at Truecaller - Behind the code: https://www.instagram.com/lifeattruecaller/
Sounds like your dream job?
We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don’t hesitate to apply!
This position is based in Bangalore, India.For more information please contact Chaitra Udupa our Talent Acquisition Partner via Email: email@example.com
We only accept applications in English.
What we offer
- An international team - ~35 nationalities are working together!
- A environment where we learn and share together
- Exciting company parties & team activities – Football, Geek lunches, Lab Days and a lot more fun
- Flexible working hours
- Competitive salary
- Excellent medical, accident & term life insurance
Truecaller is an equal opportunity employer and values diversity within the company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.