As a Y Combinator top company, Truebill’s mission is to improve the financial health of millions by transforming the way people manage their expenses and grow their net worth. Through finding and canceling unnecessary subscriptions, lowering bills, and securing refunds, we save our members hundreds a year while helping them regain control over their finances.
We just announced a $45 million Series D round of funding and have over 2 million users and counting. We are now looking to scale our all-star team in both San Francisco and the Washington, DC area. Come join the fun! 😃
We’re looking for a Cancellations Associate who shares our values to support our service processes as we continue to scale.
ABOUT THE ROLE 🤹♀️
Develop, maintain, and execute processes that provide key services to users
Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
Resolve unique situations and improve workflows to account for new or uncommon issues
Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes
ABOUT YOU 🦄
Detail-oriented - you’re not scared to sift through large amounts of data
Team player - comfortable taking direction and communicating with the team
Organized - able to juggle multiple processes with accuracy and timeliness
Computer skills - comfortable and efficient navigating through a variety of tool
WE OFFER 💫
Health, Dental & Vision Plans
Unlimited PTO & Sick Leave
Snacks, & Coffee
Truebill, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.