About Trove Recommerce
Trove powers resale for the world's most beloved brands, extending the life of millions of products and creating more inclusive, less wasteful business models. Trove is the market leader in branded resale and trade-in for world-class brands and retailers such as Canada Goose, lululemon, Patagonia, REI, Levi’s, Arc’teryx, Allbirds, and more. Through its proprietary Recommerce Operating System, Trove is accelerating the shift toward more sustainable business models, foundational for circularity. Over the last decade, Trove has equipped leading brands with technology and operations to create and scale branded resale programs by enabling customer trade-in of items, single-SKU identification and condition grading, site build and maintenance, and customer data collection, analytics and reporting. A Certified B Corporation, Trove is pioneering a new era of retail essential to a more sustainable future.
Recognized by FastCo in 2023, 2022 and 2020 as one of the World Changing Ideas Awards and one of the World's Most Innovative Companies, we continue to gather accolades for our innovative resale technology. In 2023, Trove was recognized as winner for Best Use of Emerging Technology by Modern Retail and selected by Inc as 2023 winner for larger businesses that have grown significantly without losing their focus on serving the best products. The Leading 100 selected Trove as 2023 Trailblazer of the Year for breakout technology startups that are driving innovation in fashion and retail. And most recently awarded the Reverse Logistics Operational Excellence Award for 2024 by the Reverse Logistics Association. Join us for the new era of conscious commerce.
About the Logistics Operations Associate -Pennsylvania / New Jersey role
We’re looking for an excited Logistics Operations Associate -Pennsylvania / New Jersey to join the Distributed Operations team. This position will report to the Supply Chain Logistics Manager and will serve as a main point of contact for our third party logistics (3PL) providers across the U.S. as the coordinator of inbound and outbound logistics. You will also manage a small team of specialists that support 3PLs that manage recommerce operations on behalf of Trove, including triaging issues in our warehouse management and inventory management systems while monitoring performance metrics.
In addition to standard logistics, Trove enables the secondary market of goods which requires inspection, identification and value added services such as cleaning, repair or photography. You will be responsible for monitoring these production activities by partnering with our 3PL providers and utilizing business intelligence tools (Looker) tools to ensure all Standard Operating Procedures (SOPs) are being followed. Trove has created industry leading technology to seamlessly process In-Store Trade Ins, Digital Trade Ins and Returns to either be resold or sent to the item’s next best use, you will become a Subject Matter Expert (SME) of this product over time. We need this person to be regionally located near our 3PL facility in Fairless Hills, PA.
What You'll Do:
- Manage the inbound and outbound flow of merchandise as part of our brand partners’ recommerce programs including allocation of inventory
- In collaboration with our Partnerships and Data teams, build predictable, scalable forecasting models for our partners’ recommerce programs
- Drive the 3PL operations and supports teams to achieve targeted SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), ensuring effective product flow through the warehouse to optimize fulfillment operations
- Utilize business intelligence tools (Looker) to enable data driven decision making while managing operations in a virtual setting
- Manage 3rd party value-added service vendors
- Conduct weekly distribution center visits, support new partnership initiatives, facilitate client and 3PL meetings
- Implement DC operation strategies that promote standardization of and adherence to chain of custody of inventory
- Identify opportunities to streamline 3PL processes, optimize product flow and provide recommendations for new product features
- Manage a team of recommerce specialists that support 3PL partners for the day-to-day recommerce operations such as order fulfillment, return status and Photography
Experience You Bring
- 1-2 years of experience in e-commerce/retail distribution and fulfillment, either vertically integrated or 3PL, with a focus on direct-to-consumer
- Ability to visit and work out of the Fairless Hills, PA 3PL location several times a week.
- Knowledge of production workflows including forecasting, labor management and process design
- Understanding of warehouse management systems, managing system configurations and systems integration including troubleshooting errors
- Experience leading a team to a shared goal
- Strong interpersonal skills and are comfortable communicating with all levels within the organization, working both collaboratively with front-line process experts and sharing updates with senior management
- Ability to drive cross-functional initiatives involving partners from across the business
- Exceptional focus on delivering against deadlines and a high-quality of work
Bonus points if you have…
- Strong understanding of Lean manufacturing methodologies
- Well-versed in Looker, Google Sheets, Excel and various WMS systems
- Experience in apparel/luxury supply chain
- Experience in reverse logistics and high-volume returns processing
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Trove, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Why Work Here?
- Flexible Remote Workplace- Trove’s flexible schedule and remote workplace allows employees to take control over their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
- Open PTO -Our open vacation company policy allows employees to take as much leave as they need. Employees need time to rest and enjoy themselves outside work. Putting a cap on this important time doesn’t help our effort to achieve high levels of employee satisfaction and productivity.
- 401K- Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan with a company match.
- Medical- Trove covers 100% of employee monthly premium.
- Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
- Learning Fund- Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives.
- Partner Discounts- Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx and Eileen FIsher
- Mission Driven- Work alongside passionate people to build the leading recommerce infrastructure and the circular economy.
Trove is committed to creating an equitable and transparent workplace. The annual compensation range for this position is $79,286-$89,258 plus equity. Final compensation will be determined based on experience, location and skills and may vary from the range listed above.
Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.
