About Trove Recommerce

Recognized by FastCo in 2022 as one of the World Changing Ideas Awards and in 2020 as one of the World's Most Innovative Companies, Trove powers resale for the world's most beloved brands, extending the life of millions of products and creating more inclusive, less wasteful business models. Trove is the market leader in branded resale and trade-in for world-class brands and retailers such as Canada Goose, lululemon, Patagonia, REI, Levi’s, Arc’teryx, Allbirds, and more. Through its proprietary Recommerce Operating System, Trove is accelerating the shift toward more sustainable business models, foundational for circularity. Over the last decade, Trove has equipped leading brands with technology and operations to create and scale branded resale programs by enabling customer trade-in of items, single-SKU identification and condition grading, site build and maintenance, and customer data collection, analytics and reporting. A Certified B Corporation, Trove is pioneering a new era of retail essential to a more sustainable future.


About the Director of Operations, Process Improvement role

As the Director of Operations-Process Improvement, you are responsible for leading and managing the recommerce operations across a network of best in class reverse logistics technology and infrastructure that intelligently routes, identifies, prices, and lists used items. This role will be instrumental in driving innovation and scale across operational processes and automation. You will help strategize, design, and implement solutions to maximize operational efficiency and quality from inbound receiving through order fulfillment of unique recommerce items. Reporting to the VP of Operations, you will masterfully collaborate across diverse internal teams and can be flexible in a fast-paced, high-growth environment. Likewise, you will be responsible for a network of  3PL performance and support them with initiatives that will drive efficiencies. This role is highly cross-functional and you will work closely with our Product, Engineering, Data and Partners Ops teams.  As a leader in the Operations team, you will play a pivotal role in deeping Trove’s competitive moat and in turn, help brands keep items in use longer and reduce landfill waste.


What You’ll Do

  • Lead and manage a remote team of supply chain experts focusing on process design, resale, reverse logistics, and ecommerce fulfillment operations.
  • Expand and oversee Trove’s 3PL network, including creating budgets, monitoring performance and KPIs, and negotiating rate improvements with logistics providers.
  • Drive operational efficiency and innovation in reverse logistics through the identification, planning, design, and execution of initiatives. Apply engineering standards and lean, six-sigma methodologies for process solutions.
  • Collaborate with the Product team to advocate for software enhancements and define features that enhance gross margin and refine Trove’s product line.
  • Successfully execute onboarding and launches of new partners, coordinating with cross-functional teams including Product, Engineering, Partners Ops, and Data Analytics. Launch 3PL operations for new partner programs.
  • Manage operational P/L and construct COGS financial models.
  • Document findings and procedures to facilitate the implementation of process changes.
  • Work with the Operations management team to establish priorities and manage a roadmap.
  • Collaborate across teams, including Product, Engineering, and Senior Leadership, to achieve results.
  • Establish and monitor operational KPIs, including Inventory Control Management and 3PL budget.
  • Oversee product adoption activities (testing, training, UX research, process development, and issue triaging) across the Operations team.

Experience You Bring:

  • Expert at analyzing large-scale processes to identify opportunities and solutions for improved efficiency and scalability.
  • Significant experience in Supply Chain, with a focus on reverse logistics, ecommerce, inventory control, and 3PL management.
  • Implement process improvements and automation technologies, including WMS integration.
  • Effectively communicate upward with the Executive Team.
  • Lead inclusive teams, providing continuous feedback, recognizing individual strengths, and fostering growth.
  • Demonstrate excellent project management skills.
  • Drive organizational change and transformation buy-in.
  • Manage and adapt to multiple competing priorities.
  • Possess strong critical thinking skills to identify, define, and resolve ambiguous problems.
  • Advanced data analysis skills using tools such as Excel, Tableau, or equivalent.
  • Degree in Supply Chain, Engineering, Operations, or a related field of study.
  • Have 10-15 years of experience in Supply Chain, Process Design, and 3PL Management.


Bonus Points If You Have

  • Experience with used/recommerce or unique item operations
  • Process and/or industrial engineering background
  • Previous experience at an early-stage company 
  • Understanding of ecommerce in luxury, fashion and/or outdoor industries
  • Passionate about sustainability and the circular economy


Why Work Here? 

Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees to take control over their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.

  • Flexible PTO - Our flexible vacation company policy allows employees to take the time they need to rest and enjoy themselves outside work. 
  • 401K- Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan with a company match. 
  • Medical- Trove covers 100% of employee monthly premium. 
  • Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
  • Learning Fund- Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives. 
  • Partner Discounts- Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx and Eileen FIsher

Mission Driven- Work alongside passionate people to build the leading recommerce infrastructure and  the circular economy.

Trove is committed to creating an equitable and transparent workplace. The annual compensation range for this position is $144,553-$216,038 plus competitive bonus and equity. Final compensation will be determined based on experience, location and skills and may vary from the range listed above. 


Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.


Trove requires all employees to provide proof of a COVID-19 vaccination as a condition of their employment, subject to exemptions for sincerely held religious beliefs, or medical reasons.


Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Trove Recommerce’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.