Now more than ever, companies are focused on their bottom line. Tropic’s AI-powered Intelligent Spend Management platform automates procurement to give companies like OpenAI, Notion, and Zapier maximum leverage to control costs and reduce spend.

We launched from stealth in 2020, raised $65 million in funding from tier 1 investors like Insight Partners, became a LinkedIn Top Startup, and rapidly grew to $10B+ in spend under management for our customers. Now is the perfect time to join. The best is yet to come! 🌴🚀

Location(s)

We are looking to hire someone based in the United States of America.

About the Role

We’re looking for an Implementation Consultant responsible for ensuring customers are set up for long-term success with the Tropic platform to help them put an end to inefficient spend. This person will be the first stop for a new customer post-sale and the path to continued value realization for existing customers post-renewal. Their main goals will be to lead with best practices to drive swift time-to-value, execute on implementation project plans, and provide consultative guidance on how to operationalize purchasing workflows for our customers.

You will report to the Head of Implementation Consulting and partner with key stakeholders at our customer’s organizations including Finance, IT, Compliance, Legal and Operational leaders. You will serve as a trusted advisor delivering solutions incorporating Tropic’s software into our customer’s existing business processes.

We’re helping our customers see systematizing their purchasing as a necessity & true competitive advantage to efficiently managing their spend. Procurement, when done correctly, can enable top-line growth by providing teams with the tools they need to achieve their goals while maintaining maximum flexibility for the ever-changing needs of today’s businesses. This role will identify our customer’s biggest company goals and position Tropic’s role in their future successes.

We love understanding challenges, coming up with a strategy to tackle them, and then documenting those findings to ensure we're not solving the same puzzle twice. We’re growing fast, and we hope you have creative ideas to strengthen our team and company as we level the playing field with unbiased supplier data and an incredible platform and data product.

What You'll Do

Completely own project planning and implementation for new and some existing Tropic Customers to implement our software, encourage collection of key inputs and enable features successfully
Delight our customers in their first experience working with Tropic, kick them off, and spearhead sessions to gather requirements and build their platform
Lead pain point discovery and process mapping sessions with customers that need assistance in setting up a best practice spend policy and process
Identify and manage process improvement projects that root out inefficiencies and grow our implementation program
Develop procurement experience to identify gaps in customer policies, processes, and systems to drive efficiencies that improve our customer’s ability to purchase all categories of spend
Ensure our customers have optimized their Tropic Software configurations to support flexible purchasing workflows
Create implementation content (videos, self-guided trainings) for new customers to learn about Tropic and Procurement best practices
Become an expert on all things Tropic and the best way to procure goods and services
Spot inefficiencies in the way we do things, identify problems, and propose solutions
Motivate our product team to make reasonable enhancements, identify product gaps, communicate customer needs, and have your hand in the air to help with solutions
Elevate the voice of the customer to allow them to achieve better outcomes with Tropic

What You’ve Done

Have 2+ years of experience in business consulting, business transformation, or implementation at a consultancy or B2B SaaS company
Strong consultative and advisory skills - you are persuasive and put forth digestible and accurate recommendations to improve customer outcomes
Have successfully deployed and launched software solutions into organizations where success is based on time-to-value adoption, and/or revenue retention
Experience leading change management efforts for small to large scale organizations
Strong project management skills - you can fearlessly hold customers accountable to action items and deliverables
Hungry to stay up to date on an evolving product, and propose updates to onboarding practices to support the adoption of the newest releases

Compensation

Specific to pay transparency laws, the minimum annual salary for this position is $75,000 and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

What We Offer

100% medical, dental, & vision coverage for all employees + dependents
Remote first work environment
Optional offices in NYC and Denver
Virtual & in-person meetups
$1000 annual stipend for WFH, L&D, Wellness
Unlimited flexible vacation and holiday time off
14 paid company holidays
12-week parental leave for all parents
Online mental health therapy
Commuter benefits, FSA, HSA
Award-winning values and culture
Equity refresh program
401k plan

Research suggests that 60% of those identifying as under-represented might have talked themselves out of applying due to imposter syndrome or the confidence gap. If this applies to you, feel empowered to apply for this role even if your experience doesn't exactly match up to our job description (our job descriptions are directional and not perfect recipes for exactly what we need).

Tropic is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Tropic is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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