At Trilogy Residential Management we know success happens with great people. That’s why we invest in our team members to take on the expanding challenges of our industry with ease. Trilogy provides career development opportunities, ongoing training programs, competitive compensation, benefits and incentive programs! We are looking for true team-players who want to learn and advance in the industry.
PLEASE READ BEFORE APPLYING!
THIS ROLE IS 100% ON-SITE. To ensure residents receive exceptional service, this position necessitates working on-site at one of Trilogy's residential communities. This is not a remote position.
THIS IS A GENERAL APPLICATION. Trilogy is always on the lookout for talented individuals to join our team. While we may not have any immediate openings for this position in your area at the moment, we are continuously collecting resumes and holding onto valuable candidate information for future opportunities.
For open roles in your area, please visit our careers page at www.livetrilogy.com/careers.
JOB SUMMARY
The Community Manager is responsible for the overall performance of the community. They are involved in all aspects of property operations including human resources, budgets and financials, leasing and maintenance and activities, resident services and accounts payable and receivable, and expenses. They are responsible for the development and execution of site operational plans in accordance with the community’s financial objectives. The Community Manager is responsible for hiring and training all onsite positions and working closely with their team and Regional Property Manager to support the community goals, achieve the highest Net Operating Income possible, and promote resident satisfaction. The Community Manager will control cost, maximize revenue, increase resident retention, develop relationships with vendors and contractors, and implement a competitive marketing strategy, as well as ensure implementation and execution of all corporate policies and procedures.
KEY RESPONSIBILITIES
- Develop the annual operating budget and marketing plans.
- Review financial statements, community activity reports, and other performance data to measure productivity, goal achievement and to determine areas needing improvement.
- Ensure all required daily, weekly, monthly and quarterly reports are completed accurately and in a timely manner.
- Recruit, supervise, train, mentor and develop all onsite staffing, taking corrective action in coordination with Human Resources and Regional Property Manager when needed.
- Identify deficiencies and implement corrective action plans.
- Maintain thorough product and market knowledge on all properties through site visits and market research.
- Review, maintain and audit all site files for accuracy, completion and compliance.
- Review all community purchasing with complete adherence to budget.
- Oversee and/or complete all activities related to occupancy, collections, delinquency, exposure, Accounts Payable/Receivable, and online reputation management.
- Handle resident issues and manage the community’s overall online reputation.
- Manage the company’s turn policy and ensure apartments are made rent ready in a timely manner.
- Assist with all capital projects in coordination with Regional Property Manager.
JOB REQUIREMENTS
*** Licensed Realtors or Brokers: It is against company policy to practice while employed by Trilogy. Active licenses must be placed on hold and not used if employed by Trilogy. ***
- Minimum of 5 years of experience as a Community Manager or similar.
- Must have a valid Driver’s License (copy of valid license will be required for personnel file).
- CPM or CAM preferred.
- YARDI or other property management software experience preferred.
- Must have thorough understanding of budgets and financials.
- Demonstrated ability to manage multiple and complex operational matters on a daily basis.
- Ability to train, develop, lead and mentor.
- Superior written and verbal communications skills.
- Demonstrated leadership and strategic thinking skills.
- Extremely computer literate with a knack for technology.
- Must assist and/or work during onsite events as needed.
- Results oriented with the ability to balance all business considerations.
- Some travel required.
Various benefits are available: Continuous training, paid holidays, paid time off, 401k, housing discount and medical benefits. Background checks will be performed on all qualified applicants. Equal opportunity employer.
Trilogy Residential Management, LLC is an Equal Opportunity Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications, and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.
