Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

Role Overview

The Sr. Director, Program Management is responsible for delivering organisation-wide change by planning and designing the program framework that manages multiple transformational projects of a complex, cross-functional nature that deliver value to the organization and customers.  Enhances company capabilities for adopting procedures that ensure overall integrity and coherence of programs while improving capabilities for the business to effect change and up-skill project management practices and governance, while remaining agile in nature.


  • Establish Portfolio Management and Project Governance best practices that support the growth and speed in which the organization needs to move.
  • Plan and design the program framework and pro-actively monitor its progress, resolving issues and initiating appropriate corrective action
  • Define and maintain the programs governance arrangements
  • Directs, manages, and oversees the daily administrative components of program(s)/project(s).
  • Ensure effective quality assurance and the overall integrity of the program – focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other program and corporate, technical and specialist standards
  • Directs, manages, and oversees the daily administrative components of program(s)/project(s).
  • Manage the program budget, monitoring expenditure and costs against delivered and realised benefits as the program progresses
  • Recruit and oversee a high performing team of project managers, process experts and project resources, that are leading projects transforming the business.
  • Ensure the delivery of outcomes of the projects are to the required quality, on time and within budget in accordance with the program plan and program governance arrangements
  • Evolve the program in line with business needs and opportunities
  • Develop and maintain relationships with business partners, other stakeholders
  • Manage effective communication with all stakeholders
  • Document the program learnings, adopting a continuous improvement approach and transferring the resulting transformation capability to the wider organisation.


  • Effective interpersonal, networking and stakeholder management skills
  • Excellent communication and influencing skills
  • Excellent in leading in the unknown
  • Excellent to lead through change.
  • Ability to find ways of solving or pre-empting problems
  • Ability to re-shape, reconfigure and re-align situations as needed
  • Strong mobilization and activation abilities


  • Excellent knowledge of coaching techniques
  • Very good knowledge of program and project management methodology
  • Very good knowledge of techniques for planning, monitoring and controlling programs
  • Very good knowledge of change management methods and tools
  • Good knowledge of budgeting and resource allocation procedures

Source of performance indicators

  • Overall Program performance (time, cost, quality aligned to agreements made)
  • Co-worker and stakeholder satisfaction
  • Delivered customer and/or co-worker value

Required skills and qualifications

  • Five or more years of experience in an upper-management role, preferably in program management Exceptional skills in leadership, time management, facilitation, and organization
  • Experience in managing stakeholders
  • Outstanding knowledge of change management principles and performance evaluation processes

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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