Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

Who you are 

You’re a researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know when and what kind of questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a rapidly changing environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations.  You are a dedicated advocate of a user-centred approach to product development. 

Responsibilities 

  • Work with other UX team members, Product Managers, Engineers and stakeholders to create and prioritize research opportunities in a fast-paced, rapidly changing environment; 
  • Design studies that address understanding both user behaviour and attitudes; 
  • Collect and analyze user behaviour through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing); 
  • Interpret analysis through the lens of UX, HCI, and social science;  
  • Integrate user research into the product delivery process which would include product designs and design practices; 
  • Advocate Synthesize research findings to diverse audiences through written reports and in-person presentations in compelling and creative ways that deliver clear insights and recommendations; 
  • Develop and innovate on our mixed-methods user research practice; 
  • Grow our knowledge base about the users; 
  • Establish and maintain visibility on the UX KPIs. 

Qualifications 

  • A degree in HCI, Psychology, Anthropology, Social Science or a related field; 
  • Minimum 4 years of experience working in product design and development; 
  • Experience conducting semi-structured interviews, contextual field visits, heuristic evaluations, diary study, usability studies either live or remote; 
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process; 
  • Experience with survey research (questionnaire design, sampling, analysis); 
  • In-depth understanding of user-centered design principles and tools; 
  • In-depth understanding of data analysis; 
  • Strategical thinking to align user research with business goals and objectives; 
  • Ability to communicate complex analysis and results compellingly to a lay audience. 

We thank all candidates for their interest however only those selected for an interview will be contacted.

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