TripAdvisor is currently seeking potential candidates to join our team of Content Integrity investigators. Applicants should possess strong analytic, organization and communication skills. Basic understanding of digital forensics, financial fraud detection or a background in investigatory work a plus.

TripAdvisor is the world’s largest online travel site, visited by 455 million travelers each month. The Content team is a large, dynamic, and international team at TripAdvisor responsible for publishing 270 contributions to the site per minute. In order to provide our users with the most relevant and helpful information for their travels, it is vital to detect and prevent fraudulent or otherwise biased content from being published to our site. To ensure this, TripAdvisor is seeking candidates to join our team of Content Integrity investigators.

Applicants should possess strong analytic, organization and communication skills. The right candidate is someone who is excited by the ‘hunt’ and who will find motivation in detecting new ways to uncover fraud.

What You Will Do:

  • No day is ever the same!
  • On the Investigations team you will have the opportunity to learn new skills and work both autonomously and collaboratively on many different types of investigations.
  • When you uncover a possible lead that will help detect fraud you are encouraged to see it through and present on results.
  • You’ll be surrounded by a leading team of investigators who will support your development within a fast-paced business environment.
  • You’ll also be supported by a large, global team of content experts who are extremely passionate about their role within TripAdvisor and who aim to quickly deliver quality content to travelers.
  • Surface and investigate instances of bias / fraud in TripAdvisor's review pool through the use of SQL queries, environmental scanning and link analysis software.
  • Analyze patterns to determine the participants and source of review submission schemes.
  • Correspond with members, owners and the Customer Care Team in a support capacity to communicate findings, manage expectations and ultimately drive behavior.
  • Work collaboratively with the global Investigations Team - sharing information on cases, making judgments by committee and developing proposals for policy improvements.
  • Leverage knowledge of existing fraud patterns and trends to develop proactive detection methods in conjunction with our Engineering teams.
  • Present and review cases to brief TripAdvisor's Legal and Executive Team.
  • Communicate findings by authoring clear and concise case reports.
  • Assist in planning and executing trainings for new team members.

What You Will Bring To The Team:

  • Experience in investigations work, social media investigations experience
  • Proficiency in problem solving / pattern recognition / analytical thinking
  • Proficiency in handling complex support cases
  • Ability to learn new tools and skills quickly
  • Ability to quickly distinguish relevant from irrelevant information
  • Service oriented, ability to maintain composure under pressure
  • Strong time management/prioritization skills, flexibility and multi-tasking ability
  • Strong verbal and written communication skills
  • Experience working in a fast-paced Web environment with Web-based tools
  • Excellent people skills and the ability to resolve user issues diplomatically
  • Good knowledge of Microsoft Office products, particularly Excel
  • Experience utilizing fraud detection tools resulting in high quality and/or high volume results
  • Ability to write SQL queries
  • French, Italian or Spanish language skills a plus


Apply for this Job
* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at TripAdvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Share this job: