Customer Service Agent
TripAdvisor Rentals
Oxford, UK
Full-time, Permanent

TripAdvisor Rentals is looking for a customer-oriented enthusiast to join our European Customer Support team.

Objectives of the Role:

Handle inbound and outbound contact from internal/external customers; with our core values at the heart of everything you do to deliver an outstanding customer experience. Protect the TripAdvisor Rentals brand through strong communication which represents our approved tone of voice whether the communication be verbal or written, in public or private domain.  Confidently deal with complex complaints demonstrating diligence, ownership and a strong focus on issue resolution.

Key responsibilities of the Customer Service Team:

  • Handle inbound/outbound calls/emails or chats whilst consistently meeting and maintaining operational performance metrics.
  • A subject matter expert who can provide advice and accurate information to internal/external customers appropriately to match the situation.
  • Adaptability to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand.
  • Take ownership for issue resolution and only escalating to a senior member of the team when all options have been exhausted.
  • Provide clear and concise case documentation in comprehensive English.
  • Adherence to schedule set by Workforce planning team.
  • Use multiple internal systems and applications efficiently with an ability to multi-task.
  • Participate in user or product testing and focus groups advocating for the brand to improve our product and processes.
  • Provide and be receptive to constructive feedback whilst maintaining professional integrity.
  • A positive, friendly, can-do attitude towards staff and customers.

Required attributes:

  • Fluent written and spoken English & Spanish.
  • Competent with computers/quick to learn new systems.
  • A passion/clear focus for Customer Service.
  • Demonstrable time management and prioritisation skills.
  • Completes tasks to deadlines without need for supervision.
  • A team player who can clearly communicate their own voice.
  • Uses initiative to identify root causes and solve problems.

Desired but non–essential skills:

  • Experience/Knowledge of Travel Industry.
  • Experience in sales environment.
  • Previous experience of working to similar targets

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Application consent for TripAdvisor

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

TripAdvisor collects your personal data for the purposes of managing TripAdvisor’s recruitment related activities as well as for organizational planning purposes globally. Consequently, TripAdvisor may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

TripAdvisor does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, TripAdvisor has international sites and TripAdvisor uses resources located throughout the world. TripAdvisor may from time to time also use third parties to act on TripAdvisor’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within TripAdvisor group of companies as well as to third parties acting on TripAdvisor’s behalf, including also transfers to servers and databases outside the country where you provided TripAdvisor with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.


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