About TripAdvisor Vacation Rentals:

Professional property managers and property owners are generally the two types of people vacation renters rent from. What are the differences? Property managers most often provide on-site help with an experienced local staff and hospitality service. Property owners typically provide personal and direct contact, flexible rates and dates with more options in smaller towns. These property owners and managers list their properties with TripAdvisor companies FlipKey or Holiday Lettings or one of our trusted partners worldwide.


About TripAdvisor:

TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you're interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward.  We’re a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable enterprise.


About the Position

As Office Experience Specialist (OES) you will serve as the first point of contact for office visitors and employees. You will perform a variety of office administration tasks in a fast-paced startup-minded environment. You will report directly to the Office Experience Manager (OEM), and additionally take periodic direction from senior business leaders on-site. Working collaboratively, you will be responsible for supporting and creating an inspiring, engaging, hospitality-like experience for our colleagues, clients, and guests. 


Candidate Profile

The ideal candidate is passionate about people and service. You have a warm, outgoing demeanor, like having fun, and enjoy building relationships. You are punctual, reliable, and you’re not afraid to roll up your sleeves and jump in to get things done. You are empathetic and perceptive, and savvy at balancing the needs and emotions of your customers. Diary Management and organization are ‘must have’s’.


Duties & Responsibilities

  • Support the office’s Employee Experience strategy
  • Answer phones, greet and announce visitors in a timely manner
  • Field and follow up on all queries from the public and customers and triage workflow
  • Keeping the reception area clean and tidy at all times
  • Resolve internal tickets, ensuring appropriate and timely fulfillment of requests
  • Coordinate the new hire onboarding process with hiring Manager, HR and IT departments
  • Maintain and manage space planning platform (FOX FMS)
  • Coordinate and facilitate all internal office/workstation moves
  • Enforce security access control protocols; ensure all visitors are signed in and out of the building
  • Inventory, order and maintain a consistent level of office supplies and equipment
  • Process facilities-related invoices and credit card expenses
  • Assist with daily inspections of internal and external facility to assure order and cleanliness
  • Participate in the health and life safety programs to ensure required drills and training
  • Facilitate the mail distribution process, shipping and receiving processes, and courier services
  • Assist with the planning and facilitation of office internal events (Happy Hours, company meetings)
  • Attend weekly 1:1 meetings with the Office Manager and/or HR department
  • Coordinate catering and food and beverage ordering, delivery, and set-up
  • Collaborate with IT to ensure operation of office equipment including printers
  • Maintain public- and staff-facing communication boards and information screens
  • Provide general support of all office staff where necessary
  • Assist with travel booking program


Skills & Experience

  • At least two (2) years of experience in the retail or hospitality industry
  • Excellent customer service skills
  • Ability to communicate effectively
  • Ability to manage the expectations of contractors, visitors, and employees
  • Ability to multi-task and coordinate several efforts simultaneously
  • Savvy with Microsoft office programs and web-based platforms


Education & Certification

  • 3-year Degree preferred
  • CPR/AED & Fire Marshall Training certification desired


Physical Demands- While performing the duties of this job, you will be routinely required to:

  • Sit; walk; talk; hear; use hands to keyboard, stoop, kneel, crouch, twist, reach, and stretch
  • Lift and/or move up to 20 pounds 
  • Work under deadlines
  • Frequently walk around the facility, walk up stairs between building floors
  • Observe and respond to people and situations and interact with others
  • Quickly learn and apply new information or skills



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By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

TripAdvisor collects your personal data for the purposes of managing TripAdvisor’s recruitment related activities as well as for organizational planning purposes globally. Consequently, TripAdvisor may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

TripAdvisor does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, TripAdvisor has international sites and TripAdvisor uses resources located throughout the world. TripAdvisor may from time to time also use third parties to act on TripAdvisor’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within TripAdvisor group of companies as well as to third parties acting on TripAdvisor’s behalf, including also transfers to servers and databases outside the country where you provided TripAdvisor with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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