We are looking for a Sales Operations professional to help drive measurable improvements in sales productivity. This person will work with TripAdvisor’s Insides Sales organization to build and optimize sales-related business processes and optimize our sales systems.

The Sales Operations Manager will bring an analytical problem-solving approach, relentless drive, and a sharp focus on taking steps that impact our business.  S/he will work closely with TripAdvisor’s global sales teams (sales management and other stakeholders) in a dynamic environment. 

What you'll do:

  • Identify, prioritize, and eliminate sales process bottlenecks and inconsistencies
  • Own, overhaul, and/or support key sales business processes (sales forecasting, planning, commissions execution, etc.)
  • Work with sales management and other stakeholders to identify and quantify the sales target opportunity, and to assign quotas
  • Analyze sales pipeline data to monitor pipeline coverage, highlight risks and opportunities, and drive greater predictability and focus in the business
  • Work with management to implement, administer, and improve sales incentive compensation programs
  • Work with accounting, finance, etc. to ensure corporate sales compliance
  • Assist with Salesforce.com administration and project prioritization to realize the best possible return on these investments
  • Produce, socialize, and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders

Organizational Alignment:

  • Reports to the Director, Sales Operations
  • Aligned with Global stakeholders across Sales Management, Sales Enablement, Product and Enterprise Engineering, and Business Analytics
  • Fosters close, cooperative relationships with peers, sales management, and other sales and support personnel

What we need from you:

  • Bachelor’s degree required, plus at least 10-12 years’ professional experience;  MBA or similar qualification preferred
  • Demonstrated success in a Sales Ops, Business Ops, or similar role, using analysis and process improvement to drive change and fuel revenue growth
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
  • Excellent analytical skills – experience producing, consuming, and acting on analyses (in Excel, SQL, etc.)
  • Previous experience with Salesforce.com is a plus
  • Ability to thrive in a fast-paced environment that rewards a creative, hands-on approach
  • Ability to manage multiple priorities and tasks;  strong organizational and project management skills
  • Willingness to travel when needed

 In addition, the right candidate will demonstrate the following competencies:

  • Respect for colleagues and partners;  must work well in a matrix environment
  • Flexibility and openness to change;  ability to make decisions with incomplete or ambiguous information
  • Sound business judgment and ability to make tradeoffs and prioritization decisions that help the business
  • Strong sense of urgency and personal accountability for results
  • Recognition of own strengths and weaknesses, and continuous pursuit of feedback and self-development
  • Absolute integrity and strong personal and professional ethics

 *LI-LR1

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By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

TripAdvisor collects your personal data for the purposes of managing TripAdvisor’s recruitment related activities as well as for organizational planning purposes globally. Consequently, TripAdvisor may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

TripAdvisor does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, TripAdvisor has international sites and TripAdvisor uses resources located throughout the world. TripAdvisor may from time to time also use third parties to act on TripAdvisor’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within TripAdvisor group of companies as well as to third parties acting on TripAdvisor’s behalf, including also transfers to servers and databases outside the country where you provided TripAdvisor with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.


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