Sales Operations Manager

We are looking for a highly motivated Sales Operations professional to assist with the overall productivity and effectiveness of the sales organisation. The role works across each Insides Sales functional area to ensure sales systems and processes are working in accordance with plans.
This individual will be detail-oriented but will also thrive in a high energy work environment. The Sales Operations Manager will work directly with the sales teams (Sales Management, Business Development Sales, Optimization, Continuity, and Sales Enablement) to ensure best practices in sales execution.

This role will combine excellent sales and operations skills, as well as good relationship building skills. S/he will have a strong background in operations, project management, and inside sales with a track-record of success.



  • Works with Analytics and sales management to identify sales target opportunity
  • Assists with the equitable assignment of Salesforce quotas and ensures quotas are optimally allocated across all sales channels and resources
  • Coordinates sales forecasting, planning, and budgeting processes
  • Assists with monitoring pipeline coverage against sales targets, highlighting risks and gaps
  • Works with management in the administration of sales incentive compensation programs
  • Collaborates cross-functionally with Accounting, Finance, and Human Resources regarding sales incentives and commission payouts
  • Works with accounting, finance, etc. to ensure corporate sales compliance
  • Assists with administration supporting Insides Sales organization
  • Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data
  • Reviews the accuracy of various sales reports and other intelligence essential to the sales organization
  • Recommends revisions to existing reports or assists in the development of new reporting tools as needed
  • Identifies and escalates common system and process errors issues
  • Assists sales management in understanding process bottlenecks and inconsistencies

         Organisational Alignment

  • Reports to the Director, Sales Operations – Hotel Solutions
  • Alignment with Global stakeholders across Sales Management, Sales Enablement, Product and Enterprise Engineering, and Business Analytics
  • Fosters close, cooperative relationships with peers, sales management, and other sales and support personnel.


  • Bachelor’s degree required
  • Sales operations/sales enablement/sales experience
  • Ability to take high level sales strategies, translate to system requirements, and ensure local execution
  • Previous experience with
  • Technological skills to manage disparate systems
  • Self-motivated and thorough
  • Ability to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively
  • Ability to manage multiple priorities and tasks
  • Strong organizational and project management skills
  • Willing to travel when needed


       In addition, the ideal candidate will demonstrate the following competencies:

  • Flexible and open to change and new information; adapts behaviour and work methods accordingly
  • Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
  • Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment
  • Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people. Works well in a matrix environment
  • Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
  • Identifies and analyses problems; distinguishes between relevant and irrelevant information
  • Ability to balance time to market with a solution and make the right trade-offs along the way
  • Good business judgment when making decisions and always considers the relevance/impact of each decision on the business


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