Senior Account Manager, Metasearch & Hotel Solutions (Japan Market)

The B2B Enterprise Sales organization is looking for an ambitious and exceptional candidate to join our Global Account Management team on our mission to provide best-in-class account management & service to our 200+ large Hotel Chains, OTAs and Hotel Marketing Partners Metasearch clients - throughout their campaign life cycle. 

Tripadvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. You will be part of a global, dynamic team in a role where you can immediately create an impact.

What you’ll do: 

Account Management

  • Responsible for account management, servicing and support for your assigned book of business for TripAdvisor’s key Metasearch & Hotel Solutions Enterprise clients.

  • Represent the company in day-to-day partner contacts, owning and leading the Meta & Hotel Solutions conversation and securing partner investment in TripAdvisor’s Metasearch, Sponsored Placement and Business Advantage products.

  • Improve long term client relationships, seeking win-win solutions and opportunities to meet team and department goals.

  • Work closely with the Account Executive to align on account strategy for key clients, proactively identify growth opportunities linked to Meta, Sponsored Placement & Business Advantage.

  • Create account management program for assigned book of business. Guides strategy, planning and implementation of ENT products to deliver against agreed KPI’s and OKRs/MBOs.

 

Operational Excellence & Best-in-class Customer Service

  • Help transition the partnership from Sales to Account Management: working on the launch, integration process and optimization of campaign performance. 

  • Work with the clients and internal stakeholders (Operations, Product, Analytics, Billing, Data Science) to ensure partners’ campaigns run smoothly.

  • Proactively identify areas where process and/or automation can allow for increased efficiency & scalability in how we service and the value we provide to our clients.

 

Strategy & Growth

  • Lead projects that support the Team’s goal of increasing competitiveness and health of the Meta & SP auction (related to mapping new properties, improving partner rates & availability etc). 

  • Work closely with the Analytical manager to develop and execute growth strategies; tracks and monitors performance; drives analysis to identify areas of risk and opportunity. 

  • Work with various levels of management within partner and internal teams, seeking win-win solutions and opportunities.

 

What we’re looking for:

  • 5+ years experience from B2B Account Management or similar client relationship/service management related role.

  • Experience from working with Metasearch product type and a deep understanding of the digital travel ecosystem.

  • A strong sense of ownership, comfort with ambiguity and working with little supervision in a fast paced, global & highly dynamic environment where products and processes evolve rapidly.

  • Excellent communication and interpersonal skills with ability to influence stakeholders and collaborate virtually with team members and other stakeholders around the globe.

  • Native / Bilingual proficiency in Japanese to communicate effectively with Japanese clients.
  • Excellent problem-solving & analytical skills.

  • Experienced in Excel and Salesforce.

  • Results oriented, organized, flexible and open to change and new information; adapts behavior, work methods & priorities accordingly.

  • Master or Bachelor’s degree required. 

  • Willingness to travel.

 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

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