We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is the world’s largest information platform for travel. Our goal is to understand travelers better than anyone else so that we help travelers make the most of every trip.  More than 400 million travelers around the globe come to our site and apps each month to discover and book the best things to do, places to eat, and accommodations. The B2B Hospitality Solutions team is focused on ensuring Tripadvisor is providing a world class suite of solutions for Hoteliers & Restaurants spanning the total addressable market of Enterprise to SMBs.


TripAdvisor is looking for an Account Manager to join our global Content Solutions business, which is part of the Hospitality Solutions organization. The role will be responsible for the success, management and growth of our Content Licensing and Hotel Pricing Affiliate businesses for clients in the United States. This role requires a proactive, highly motivated, team-oriented and tech-savvy candidate with a highly proven relationship building capabilities who is able to excel in a fast-paced, data driven and entrepreneurial environment. 


The ideal candidate will offer strong account management and analytical skills. Success in this role will be measured by performance against objectives and key results (OKRs), including but not limited to, growing the regions overall content licensing / affiliate revenue through strategically optimizing existing accounts and signing new accounts. 


The role will be based in TripAdvisor’s US Headquarters in Needham MA, but remote locations will be considered, especially New York City, Northern California or Chicago. This position will report into the Global Head for Content Solutions. 


What you’ll do:

  • Work closely with Business Development leads to support their accounts

  • Manage and maintain a portfolio of hotel chain, technology, media, destination marketing organization, search and OTA partners across your region who work with TripAdvisor to:

    • License TripAdvisor content for display and / or analytical purposes

    • Generate affiliate revenue through hotel bookings

  • Identify areas to optimize existing integrations through data / competitive set analysis and quarterly partner business reviews. Execute against initiatives to reach and exceed target metrics

  • Identify new leads through research and collaboration with internal sales teams. Initiate engagement and negotiate, sign and launch new deals to reach and exceed target metrics

  • Lead, advise and support our partners in the implementation stage of their integration, including but not limited to, best practices, brand guidelines, weekly update calls, technical troubleshooting and testing

  • Serve as your partners’ primary point of contact to answer questions, run reporting, provide guidance on best practices and troubleshoot any issues related to our Content Licensing and Review Collection products

  • Achieve and exceed agreed quarterly metrics on revenue, new partner acquisition and other defined KPIs, while also participating in defining the team Objectives and Key Results (OKRs) on a quarterly basis

  • Provide weekly updates on performance vs defined metrics to management

  • Some travel required


What We Seek:

  • 4+ years’ experience in sales or account management at a leading online, travel, hospitality, media or technology brand

  • Bachelor’s Degree, or equivalent

  • Intermediate knowledge of Excel 

  • Experience at building and growing client relationships through positive communication, honesty and trust

  • Demonstrated ability to close deals and think creatively around consumer needs, partner opportunities and potential solutions

  • Comfortable with technical integrations, and enjoys problem solving and utilizing data to tell a story

  • Target driven and proven self-starter with a track record of exceeding targets through growing existing and signing new business

  • Excellent prospecting, negotiation and presentation skills

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com

The salary range for this role is $70,000 to $100,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future. 


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