We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Job Description

Tripadvisor is the world’s largest online travel site, visited by 390 million travelers each month, and our business - Viator - is a fascinating and fast-growing part of the organisation, working in the Tours & Experiences sector. 

This is a unique opportunity to work for one of the most progressive companies in the digital space. We are looking for a skilled Project Manager on a 6 month FTC, as we embark on the implementation of a new CRM tech stack comprising a CDP and multi-channel orchestration engine.

Key Responsibilities

  • Responsibility for project delivery that is on-schedule, within budget and delivers an outcome that is outlined in the approved Scope.
  • Responsibility for the definition, documentation and execution of the delivery project, actively leading all phases of the project.
  • Identifies, assesses and manages risks to the success of the project.  Lead team, scope problems and liaise with stakeholders both internal and external. 
  • Effectively estimates and manages costs and project expenditure, timescales and resource requirements.
  • Proactively escalates risks & issues and facilitates dialog that addresses complicated project level issues.
  • Responsible for stakeholder management that communicates plans, priorities, and project status to relevant stakeholders, steering committee, executive sponsor, and project team.
  • Reports and maintains key information on the current status of all projects and provides project visibility to management in a common and consistent manner
  • Manages the change control procedure for major changes, gaining agreement for revisions with the relevant stakeholders.
  • Facilitate Go Live! planning based on roadmap priorities, available capacity and dependencies
  • Ensures the project is concluded, documented, and where appropriate, subsequently reviewed, and that lessons learned are captured and actioned. 


  • Experience of CRM platform integration is a must. Braze experience is desirable, but not essential. (Could also be Adobe Campaign, Salesforce Marketing Cloud, Responsys, etc.)
  • Technical or other degree (or equivalent)
  • Experience working within a variety of project delivery frameworks and methodologies.
  • Experience and understanding of what is required when working with data teams in the delivery of CRM platforms. 
  • Proven experience of working with 3rd parties and other internal teams across CRM, Product, Data, Technology/IT and Engineering.
  • Detailed knowledge and experience in managing technology related business projects which involve multiple activities and streams of people from both engineering/technology and business teams, in a fast paced dynamic organization.
  • The ability to use automated tools to assist in the project management process, by automating mechanical tasks such as scheduling, resource balancing, and time recording e.g. Jira.


  • Demonstrates a sense of passion and pride about own work. Positive attitude, inspires passion and excitement around shared goals.
  • Demonstrates the ability to motivate and influence teams and individuals with whom there is no direct or indirect management responsibility.
  • Proven experience of influencing at all levels of the organisation and cross-functionally, and of providing clarity and insight to complex discussions and debates in order to achieve resolution and understanding.
  • Ability to identify and prioritise Stakeholders, build strong relationships, and tailoring the communication to meet the stakeholders needs.
  • Provides timely and direct feedback to others regarding performance against project objectives.
  • Ability to quickly understand new business process areas, functional requirements and technologies in order to successfully lead projects.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com



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