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We are looking for an exceptional Business Development Manager to help grow and develop a new sales team within the Tripadvisor Hospitality Solutions organization. The team will partner with Tripadvisor’s New Ventures Team to launch new products, beginning with an offering in the Restaurant vertical (initially focused on the US Domestic market). New Ventures is a cross-functional entrepreneurial team focused on launching new travel businesses, using the best of start-up practices and the scale of Tripadvisor.
The right candidate will need to be able to work with other stakeholders in the business, operate in a Product Launch environment, and motivate their team to execute flawlessly and exceed their targets and KPIs. The position will be influencing the successful growth of our transactional business, while extending to recruiting, training, coaching, motivating, forecasting, and pipeline management among others. This role does require a hands-on, results-driven and a programmatic manager that will coach and motivate the team to success.
Hire, onboard and continuously coach a high performing sales team.
Exceed targets and related KPIs on a monthly, quarterly, and annual basis.
Ensure optimal coverage of all territories at all times.
Coaching approach on customer engagement skills such as negotiation, objection- handling and closing.
Directly involved with cross functional sales teams in supporting the progression and closure of key deals.
Execute on weekly forecast and pipeline review governance model
Provide support to the team by handling customer call escalations; answering questions that the sales reps are not able to, and addressing customer service issues.
Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.
Track and report on Key Performance Indicators.
Liaise with relevant internal stakeholders quickly and effectively to resolve issues when they arise.
Significantly grow the penetration of our newest Restaurant product by ensuring we have the best Business Development people and processes in place
What we are looking for?
At least 5 years of experience in a similar role, leading a sales team serving the SMB market and/or selling a Direct-to-Consumer partnership solution.
Demonstrated consistent success in achieving targets.
Strong leadership skills and ability to motivate and inspire a team and demonstrated ability to coach others to improve their performance in a fast paced environment.
Working knowledge of CRM for lead, contact, pipe, forecast management.
Ability to analyze data to improve sales effectiveness.
Strong organization/prioritization skills; proven ability to consistently meet deadlines.
Strong listening, probing, and phone skills.
Thoroughly familiar with the use of spreadsheets, word processors, and the web.
Ability to work well both autonomously and within a team environment.