About the Position

As the Facilities Technician you will oversee back-of-the-house operations at the 280,000 square foot Needham Headquarters facility.  This includes loading dock operations, non-base building preventative maintenance and repairs, and cleanliness of the kitchen and fitness facilities.  You will report directly to the Senior Infrastructure & Sustainability Manager, and additionally take direction from core HQ OfficeX team. 


Candidate Profile

The ideal candidate is friendly and outgoing, relentless about details, rock-solid reliable, and passionate about people. You have deep technical skills and a strong desire to solve problems.  You are punctual, reliable, and you’re not afraid to roll up your sleeves and go above and beyond to get things done.  You thrive in a fast-paced environment.

Duties & Responsibilities

  • Support the office’s Employee Experience strategy
  • Attend weekly 1:1 meetings with the Senior Infrastructure & Sustainability Manager
  • Receive deliveries and maintain a secure and safe loading dock
  • Conduct quarterly walk-throughs to review all back of the house equipment
  • Maintain a Preventative Maintenance program for all Kitchen equipment
  • Maintain a Preventative Maintenance program for all Hub equipment
  • Maintain a Preventative Maintenance program for Fitness equipment
  • Maintain a Preventative Maintenance program for Game Room and Pub equipment
  • Conduct daily inspections of internal and external facility to assure order and cleanliness
  • Oversee all Health Inspections and follow up on and complete necessary repairs
  • Conduct monthly safety audits for all back of the house areas
  • Oversee the ad hoc repair and service for office facilities and equipment
  • Perform minor repairs and preventive maintenance on pumps and motors. Lubricates and cleans pumps, motors, fans, machinery equipment and operating hardware.
  • Handle minor carpentry work including fabrication and installation of shelves, bulletin boards, and install new pieces as needed and replacing ceiling tiles, carpet tiles and cove base.
  • Provide technical support to Property Management Staff, Foodservices Staff, and contractors
  • Supervise and critique work performance by subcontractors
  • Keep accurate records for work performed and equipment serviced
  • Reply to and resolve any incoming tickets that are assigned to you within the SLA’s
  • Assist Office Experience team with conference room set up and special events
  • Ensure that all visiting contractors check in and have proper insurance on file
  • Coordinate with the Property Management and Foodservices Management and other departments for feedback on the functionality of machinery and equipment.
  • Participate in the health and life safety programs to ensure required drills and training
  • Provide general support of all office staff where necessary
  • Assist with Mailroom and Reception coverage as needed
  • Provide support on special projects as requested

Skills & Experience

  • At least four (4) years of experience as a general or trades maintenance mechanic, or graduation from a recognized trade school and two years professional experience; preferably in the retail or hospitality industry
  • Excellent customer service skills
  • Ability to communicate effectively
  • Ability to manage the expectations of contractors, visitors, and employees
  • Valid Massachusetts Driver’s License
  • Ability to multi-task and coordinate several efforts simultaneously
  • Savvy with Microsoft office programs and web-based platforms
  • Technical knowledge and experience in mechanical and electrical support systems to include power distribution systems, emergency power, HVAC, heat rejection systems, and fire alarm and suppression systems; ideally in a commercial kitchen or hotel environment.
  • Ability to use hand and power tools proficiently
  • Must be able to read and comprehend construction drawings


Education & Certification

  • 4-year Degree preferred
  • CPR/AED certification desired


Physical Demands

While performing the duties of this job, you will be routinely required to:

  • Sit; walk; talk; hear; use hands to keyboard, stoop, kneel, crouch, twist, reach, and stretch
  • Lift and/or move up to 20 pounds 
  • Work under deadlines
  • Frequently walk around the facility, walk up stairs between building floors
  • Observe and respond to people and situations and interact with others
  • Quickly learn and apply new information or skills


  • The working environment is generally moderate in temperature and noise level


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