Since 2014, TheFork is a Tripadvisor company and we are present in no less than 15 countries: France, Spain, Switzerland, Belgium, Italy, Netherlands, Sweden, Denmark, Portugal, Argentina... 15 countries that share the same Fork, that's a lot of tables and thousands of good times to share! 

Behind TheFork, there is a team of many personalities and talents. From commercial to geek, from burger fan to tapas lover... everyone crosses paths with a common goal, to become world leader in online restaurant reservations. 

TheFork expects a future Forker to be a team player at all times, to be startup-minded with a strong food and web sensibility.

We are looking for a Customer Care Agent French Market, passionate about the restaurant industry to join our team based in Barcelona. If you love helping people and are positive, patient and cheerful, we want to meet you!

What are your missions?
To complete your mission, you will do:
  • Answer to incoming requests via phone, email and chat.
  • Assist our customers if they have questions about our electronic reservation book, our website or app.
  • Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
Who are you?
  • Based in Barcelona
  • Native level of French and fluent in English. Speaking more languages are always welcome!
  • An open minded person with a high level of communication skills
  • Care about customer needs and always try to make their experience unique and satisfactory
  • Knowledge in CRM tools 
  • Experienced in a customer support environment
 What do we offer?
  • Competitive fixed salary
  • Ticket Restaurant
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance 
  • Dining and leisure area + terrace 
  • Coffee point on each floor with coffee and tea for free
  • Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)
Do you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast paced environment? Then this job is for you!

#LI-AH2

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