Viator is looking for a talented Partner Success Manager (PSM) to join our team in Needham. You will join our dynamic Affiliate Partnerships team, supporting key, strategic partners in North America. This position serves as a key member of an account team acting as the client's primary point of contact, and advocating for the client across the Viator organization to achieve mutual success. This position is responsible for maximizing the value of partner relationships and continuously adding value by executing the Viator strategy, with heavy emphasis on using data to drive strategy and decisions. 

The ideal candidate will possess both a business background that enables them to engage at the C- level, as well as an account management background that enables them to easily build relationships with day-to-day contacts. The candidate should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the skills to build and convey compelling value propositions, using data to drive recommendations and decisions that inspire clients to sell the value of the Viator supply and encourage growth. The ideal candidate should possess strong business and analytical expertise as well as strong account management skills.

Key Responsibilities

  • Partner closely with executives at the client to influence strategies for driving sales of Viator Experiences

  • Consult on, and implement with the client, innovative promotional campaigns and optimization tactics

  • Develop and track a series of financial and operational KPIs that Viator and the client agree reflect the success of the partnership

  • Organize and implement strategic account planning processes to engage with the client at senior levels (identify opportunities and challenges faced by the client, recognize those initiatives that solve our mutual business objectives, identify and deploy Viator resources to address the objectives, and track our performance)

  • Prepare and present QBRs, and as required, negotiate contractual agreements to expand the scope of Viator’s products and services

  • Drive process improvement through analytical approaches and creative solutions

  • Develop extensive knowledge of the travel industry market trends, developments and competitor actions to enable you to develop and implement preemptive strategies and plans with our partners

  • Use internal and client-shared data to create optimization and growth opportunities

Preferred Qualifications

  • 5 years of work experience with a Bachelor’s Degree

  • 3+ years’ experience managing strategic relationships, using technology solutions (travel industry a plus)

  • Demonstrated ability to work with large, cross-functional (e.g. product, sales, strategy, marketing) global teams

  • Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company

  • Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once

  • Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor, addressing a wide variety of functional business problems

  • Ability to quickly assess an opportunity's potential, leveraging fact-based analyses and industry experience

  • Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines

  • Proficient in Excel and data analytics


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