TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.

TheFork connects restaurants and diners. Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.

From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.

You will be joining our Global Sales & Operations team

Overall, the Global Sales & Operations team is in charge of continuously optimizing our operations, tools and processes while increasing both internal and external customer satisfaction.

You will join an agile and dynamic team, in a fast moving “scale-up” environment.

What will you do? 

You will play a key role in the team by providing business insights that will help drive continuous improvement and consistency of our Sales & Service operations across geographies and teams.

You will take part to strategic / large-scale projects to ensure their success and maximize business impact:

  • Build and maintain our Sales modelization (Acquisition, Churn, ARR,...) in collaboration with local sales organizations to help them pilot their activity and monitor the impact of business initiatives 
  • Conduct ad hoc quantitative and qualitative analysis to gain deeper insights into our Sales and Service performance to support continuous improvement
  • Closely work with our Data & Salesforce teams to develop and automate performance monitoring
  • Own and coordinate Weekly and Monthly Sales Performance review process to help local managers pilot their teams based on past data, benchmarks and forecasts
  • Act as a key liaison/partner between the Sales, Operations and Finance teams to ensure accurate budget planning and monitoring
  • Own monitoring of main company KPIs such as Customer Acquisition Costs and LifeTime Value
  • Lead ad hoc analysis to support decision making (eg. Pricing changes,Costs containment, Investment prioritization...)

 

Who you are? 

  • Master's Degree in Engineering or Business Administration
  • 3-5 years experience in consulting or project management in a fast-paced and international environment (ideally on business strategy, sales, operational excellence or performance steering)
  • 2-3 years experience in Sales organization
  • Previous experience of Business Modelling, target setting and/or compensation related topics
  • Experience presenting to C-Suite roles and understand expectations
  • Problem solver, process oriented, ability to foster team spirit and performance
  • Excellent organization & time management
  • Data lover and excellent excel skills
  • Excellent communication skills, curious and able to adapt in a fast moving environment
  • Humble and eager to learn
  • Fluent in spoken and written English 
  • Business proficiency in Spanish, French or Italian would be a plus

The candidate will be preferably based in Barcelona however other European TheFork offices are welcome as well (France, Italy, UK, Germany, Austria, etc.) 

 

What we offer:

  • Permanent contract
  • Competitive fixed salary, bonus and equity 
  • Lunch vouchers
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance 
  • Dining and leisure area + terrace 
  • Coffee point on each floor with coffee and tea for free
  • Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)

 

 

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