We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.

Tripadvisor’s Research team seeks an experienced UX researcher to work directly on projects that impact the company’s key B2B marketing and product initiatives. Research projects range from exploratory to evaluative, from surveys to usability testing. 

The responsibilities for this position are primarily split across: 1) Supporting UX Research initiatives across Tripadvisor B2B products; 2) Leading independent research for Tripadvisor B2B; 3) Manage B2B Product Benchmarking studies; 4) Administrative support (e.g. managing relationships with outside vendors, programming surveys, and owning research databases and archives).

The right candidate will be experienced in qualitative methods such as in-depth interviewing and usability testing, experienced with designing surveys and basic survey analysis, passionate about research and travel, comfortable in a fast moving organization, and excited to collaborate. 

Specific responsibilities include:

  • Identify and optimize key opportunities to develop user insights and influence customer behavior to drive towards TripAdvisor’s goals

  • Define research strategy and manage projects across a variety of methodologies

  • Design from scratch and conduct qualitative studies (usability studies, click-tests etc.), analyze data, and share findings  

  • Create and field surveys, analyze responses, and report findings

  • Maintain ongoing research initiatives including projects with external research vendors

  • Communicate research findings internally in clear and compelling ways

  • Work cross-functionally with design, marketing, and product management leadership

Hiring requirements:

  • Minimum BA/BS degree in psychology, communication, statistics or other related field

  • Advanced degree in HCI or other behavioral or social sciences a plus

  • 5+ years of professional applied research experience

  • Extensive experience with qualitative research methods

  • Understanding of quantitative research methods (e.g. surveying) and basic statistics

  • Experience working with social media and/or social network sites a plus

  • Detail oriented and able to manage multiple projects simultaneously

  • Ability to present clear results

  • Ability to ask, and answer, meaningful and impactful questions

  • Clear communication

#LI-DS1

Apply for this Job

* Required

  
  


Demographics

Individuals seeking employment at Tripadvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any characteristic protected by law. Tripadvisor is committed to creating an inclusive culture. If you choose to share this information, it will allow us to track the effectiveness of our recruiting efforts and to monitor the diversity of our applicant pool for all roles and levels.

Please consider answering the following voluntary questions. Completion is entirely voluntary. Should you choose to answer any of the questions, your answers will not be considered in the hiring process or thereafter, and any information you do provide will be stored confidentially and securely and only used for the above purposes.  Conversely, if you choose not to complete this section or provide this information it will not adversely impact your application.  

You may review our Privacy and Cookie Statement here.

My gender identity is









My sexual orientation is



I identify as











My military status is