TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 67,000 restaurants worldwide and more than 30,5 million monthly visits. The platform operates as "LaFourchette" in France and Switzerland, as "ElTenedor" in Spain, as “TheFork" in Italy, The Netherlands, Belgium, Portugal, Sweden, Denmark, Australia, Argentina, Brasil, Chile, Colombia, Mexico, Peru and Uruguay. It also operates in English as "TheFork.com“.
TheFork connects restaurants and diners. Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online. From the restaurants side, TheFork provides them with a software solution, TheFork Manager, that enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability depending on time, practices which are used successfully in the travel and hotel industries.
Located in our office in Barcelona, s/he will be part of the Sales team, in charge of telephone contact with restaurants.
What you will do
- Management of a Portfolio of restaurants
- Make outbound calls and handle email communication with our customers in a programmatic coverage-based approach to support them to adopt and implement our solutions.
- Develop and maintain relationships with existing customers by providing guidance and assistance and providing necessary education to promote the value and benefits of our products to enable business success.
- Activate or help activate some product features that have been purchased but not yet used by our customers.
- The role requires the ability to work independently to meet an individual sales quota
- Generate incremental revenue by systematic upselling. Identify cross-sell opportunities for TheFork solutions
- Co-browse with our customers on-line to demonstrate live how to adopt our solutions for business benefit
- Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns.
- Distribute promotional materials to existing customers
- Triage appropriate queries to Customer Services
- Support customers through any credit card fails during contracts
- Work together with rest of sales teams in the pursuit of excellent results and flawless execution
- Keep up with product training and new offerings as well as latest value proposition
Who you are
- Spanish native and fluent in English
- 1 years sales / account management experience in telesales or customer support experience in B2B online environment and / or leisure-restoration.
- Strong organizational skills
- Ability to manage multiple priorities and tasks
- Excellent sales, negotiation, customer service, nurturing, educating and communications skills
Self-motivated and thorough
- Experienced at building effective customer relationships through positive communication, honesty and trust
- Not intimidated by technical interaction, co-browsing with customer on-line
- Excellent written and oral communication in the relevant language/s of the country/ies covered
- Target driven and proven self-starter with ability to deliver on targets without constant supervision
- Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creatively
- Exhibits integrity through fair and ethical behavior towards other and a demonstrated sense of corporate responsibility and commitment
- Problem-solving skills
- Team player
- Full-time work availability
- Experience with a restaurant
- Knowledge with Salesforce program or with Contact Center programs
What can we Offer:
- Competitive fixed salary
- International working environment
- Compensation for practicing sports in any gym in Barcelona
- Interesting discount in private health insurance
- Dining and leisure area + terrace
- Coffee point on each floor with coffee and tea for free