Investigator, Trust & Safety
In order to provide our users with the most relevant and helpful information for their travels, it is vital to detect and prevent fraudulent or otherwise biased content from being published to our site. This is no small task, as we receive over 250 submissions a minute! To safeguard the integrity of content published to our site, TripAdvisor is seeking candidates to join our Trust & Safety team as an Investigator.
This role is aimed at individuals who have experience in the world of content fraud or similar investigative roles. Working alongside the rest of our Investigations team in addition to our Legal, Public Relations, and Engineering teams, Investigators are an integral part of our continuing efforts to ensure that TripAdvisor provides only the best-unbiased content to visitors to our site.
Why this job is excellent
Staying one-step ahead of fraudsters requires forethought, dynamic problem-solving abilities, and passion. Combine that with our cutting-edge anti-fraud technology and tried-and-true investigative techniques and you’ll quickly discover how our team continues to be impactful and successful in connecting the dots, monitoring suspicious account behaviour, and following up on leads from our large, global team in order to keep TripAdvisor the best source for traveller information on the internet.
What you will do
- Take initiative to prevent, detect, and remove biased and fraudulent content from the site through consistent decision-making on high-risk content
•Conduct and perform a variety of investigation types to identify risk and exposure
•Act as a self-starter in the identification and classification of high-risk user-generated reviews, members, and properties via the use of social media and digital forensics investigations
•Leverage knowledge of existing patterns of fraudulent behaviour to enhance TripAdvisor’s fraud detection system, backing up your suggestions with data analysis and a particular focus on ways to automate actions
•Identify and implement new rules and filters that prevent biased content from ever being posted to our site
•Address escalated issues from our global team, take decisive actions, and thoroughly document your findings
•Liaise with multiple teams including Public Relations, Legal, and Engineering on particular cases and projects
•Correspond with and educate property owners and users around our fraud policies
•Develop and maintain training documentation to facilitate the adoption of effective and consistent policies and procedures across our global team
•Drive execution of projects and product ideas to increase the efficiency of tools, enhance automation, and improve quality using relevant metrics
•Identify, quantify, and articulate impact and resolutions of bugs and other improvements
•Use SQL queries to track key metrics, analyze content trends, and proactively surface suspicious content for further inspection
•Mentor and train Investigations team members
What you will bring to the team
- 4+ years of relevant professional experience
•University degree or equivalent experience required
•Fluency in English required plus fluency in Italian or Spanish
•Strong attention to detail with excellent time management, prioritization and multitasking skills
•Sound judgment with the capacity to resolve complex problems and make decisions based on potential impact to the business
•Strong communication skills and a talent for collaboration across a global team at all levels of the company
•Ability to work independently, with little oversight
•A passion for innovation with the ability to proactively drive projects both individually and with your colleagues
•Flexibility and adaptability, particularly in a changing, fast-paced, and often ambiguous work environment
•Results-oriented, with ability to use feedback and metrics to improve future performance
•Strong execution skills with a focus on speed and efficiency of results
•A deep understanding of KPIs and how they’re used to improve team performance
•Experience with SQL and/or business intelligence tools, such as Tableau, strongly preferred.