Why This Role Is Exciting

Are you a fan of TripAdvisor and Passionate about travel?

TripAdvisor is looking for a customer-oriented enthusiast to join our European Customer Support team. You will provide front line customer support by interacting daily with Owners and Members via phone, e-mail and Social Media for the Italian, French and English speaking markets.

What You'll Do
  • Deal directly with owners/members by phone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints within a 1-2 business-day turnaround
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated manager or director
  • Keep accurate records of customer inquiries, interactions, and details of actions taken
     
Communicate And Coordinate With Internal Departments
  • Follow up on customer interactions
  • Troubleshoot technical problems and escalate bug reports to the relevant department
     
What We Need From You
  • Strong customer service skills (professional telephone and email etiquette)
  • Read, write and speak fluent Italian, French and the English;
  • Good understanding with the TripAdvisor site, including the submission of reviews and participation in Forums
  • Patience and understanding when speaking with both Owners and Members
  • Sense of discretion around confidential information
  • Strong time management/prioritisation skills and multi-tasking ability
  • Ability to work in a team, anticipate problems and suggest solutions
  • Able to handle difficult conversations with patience. Resilient and not afraid of saying ‘no’
  • Flexibility to learn and grow in a dynamic, client-focused, environment
  • Experience with relevant applications, including but not limited to:
  • Web-based content management Systems
  • CRM/Customer Support Tools
  • Word Processing/Spreadsheet Applications (Microsoft Office, etc.)
  • Social Media Applications (Facebook, Twitter, etc.)
  • Ability to type 50-60 words a minute.
  • Hands-on experience with user-generated content (either personally or professionally)
  • Willingness to works shift pattern essential
  • Occasionally work weekends or on a bank holiday (day back in lieu)

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Demographics

Individuals seeking employment at TripAdvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any characteristic protected by law. TripAdvisor is committed to creating an inclusive culture. If you choose to share this information, it will allow us to track the effectiveness of our recruiting efforts and to monitor the diversity of our applicant pool for all roles and levels.

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