About the Position

The Regional Office Experience Manager (ROEM) is directly responsible for the OfficeX teams and facilities within a given geographic region.  The role supports their home office plus all offices within a given region.  S/he will report directly to the Director of Operations, and work cross-functionally with other regional counterparts and the HQ Core Team.  S/he will be responsible for creating a cohesive team of OfficeX professionals and providing leadership in pursuit of creating an inspiring, engaging, hospitality-like experience for our colleagues, clients, and guests at your office and within your region. 

Candidate Profile

The ideal candidate has excellent communication and project management skills, is passionate about people and team building and loves to set and achieve goals. You enjoy building relationships and leading teams by motivating them to create experiences that enable us to attract and retain the best employees.  You are a self-starter who likes financials, strategic planning, frequent change and innovation, and get excited by the prospect of working on a wide variety of projects simultaneously.

You enjoy creating an engaging and fun environment and taking the initiative in leading and coordinating of various events and activities for our colleagues to participate in, such as Happy Fridays, company meetings, festive celebrations, year-end party etc. Strong communicator and ability to manage the expectations of the internal leaders and colleagues on ground. 


Duties & Responsibilities

  • Travel to the offices in your region to provide support and conduct periodic audits
  • Conduct daily inspections of internal and external facility to assure order and cleanliness
  • Recruit and retain Office Experience Managers for the offices in your region
  • Mentor and manage the Office Experience team within your region
  • Foster positive relationships with Landlords and property and building management
  • Support and ensure the execution of global directives and initiatives
  • Achieve annual operating expense budgets
  • Provide quarterly forecast updates to FP&A
  • Inventory, order and maintain a consistent level of office supplies and equipment
  • Interface with Accounts Payable (A/P) for review and approval of facilities-related invoices
  • Cultivate and champion the region’s Office Experience strategy
  • Track and manage the support response times within your region
  • Ensure the safe, reliable, and efficient operation of building systems and equipment
  • Address and remedy any building defects (HVAC, plumbing, electrical, etc) in a timely manner
  • Maintain, manage, and audit security access system to ensure accuracy
  • Oversee and manage outsourced contracts with vendors ( IT, Catering, Cleaning, etc.)
  • Manage RFP process for new or renewing contract services
  • Maintain and manage space planning platform (FOX FMS)
  • Oversee all office moves and new office onboarding processes
  • Oversee the health and life safety systems to ensure required inspections and testing
  • Ensure compliance with Fire Safety, Emergency, and Evacuation programs
  • Manages office fit-out and renovation projects
  • Works with architects, engineers and other industry professionals
  • Schedule and coordinate ergonomic consultations for employees in need
  • Plan and facilitate the execution of office internal events (Happy Hours, company meetings)
  • Explore/implement new methods and procedures to reduce operational expenses
  • Field and follow up on all queries from the public and customers and triage workflow
  • Utilizes existing tools to identify and prioritize communications to the region
  • Participates in weekly and monthly conference calls and video conferences

Skills & Experience

  • At least four (5) years of progressive experience in the retail or hospitality industry
  • Excellent customer service skills
  • Advanced understanding of customer engagement methodologies
  • Ability to communicate effectively
  • Ability to manage the expectations of contractors and employees
  • Ability to learn quickly, work autonomously, and address any issues that arise day or night
  • Ability to plan and prioritize tasks in a self-directed work environment
  • Ability to multi-task and coordinate several efforts simultaneously
  • Experience working with audio visual (AV) and presentation systems
  • Savvy with Microsoft office programs and web-based platforms
  • Basic understanding of building systems

 Education & Certification

  • 4-year Degree required
  • Technical or IT-related training desired
  • CPR/AED certification desired

 Additional Requirements

While performing the duties of this job, you will be routinely required to:

  • Travel based on business needs (<10%)
  • Work under deadlines
  • Flexible, collaborative and team-oriented
  • Comfortable to “roll up your sleeves” and get things done
  • Observe and respond to people and situations and interact with others
  • Quickly learn and apply new information or skills
  • Ability to manage in an environment of continuous change
  • Occasionally work weekend hours, holiday periods, or early morning weekday hours when emergencies arise
  • Join early morning and late evening conference calls with USA and Europe-based teammates 


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