TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe with a network of more than 60,000 restaurants worldwide, more than 14 million monthly visits, 8 millions of opinions. The platform operates as "LaFourchette" in France and Switzerland as "ElTenedor" in Spain, as "TheFork" in Italy, Netherlands, Australia, Belgium, Portugal, Brazil, Sweden and Denmark. It also operates in English as "TheFork.com“.

TripAdvisor/TheFork connects restaurants and diners via TheFork (website and application) and TripAdvisor.

 

We are looking for an Inside Sales Manager for the French Inside Sales Team in our Sales organization. The Inside Sales Manager develops and builds the existing French Inside Sales team, consisting of 16 Inside sales and 4 Inbound sales, of which 2 team leaders. The position is part of a bigger Sales team consisting of Field Sales and Account managers.  The ideal candidate will be results-driven & execution focused as well as customer-oriented and responsive.This role requires a proactive, motivated, organized, responsible Inside Sales Manager who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment.  It requires excellent sales and communications skills as well as good relationship building skills.

S/he will preferably have a strong background in leading a team of telesales, account management, telemarketing, customer services and support.

Located in our SSC office in Barcelona, s/he will be part of the Sales team, in charge of telephone sales to restaurants.

 

What you will do:

  • Building and leading a team of French 16 Inside/Inbound Sales
  • Improve productivity of the team
  • Proactively suggest and implement changes in current processes
  • Develop and maintain relationships with key stakeholders within TheFork and Tripadvisor
  • Developing company / team KPIs
  • Work together with rest of sales & Account management teams in the pursuit of excellent results and flawless execution
  • Keep up with product training and new offerings as well as latest value proposition 

 

Who you are:

  • Fluent in French & English (3rd language is a plus)
  • 2 - 3 years team management experience in telesales or customer support experience in B2B online environment and / or leisure-restoration.
  • People management skills
  • Experience in developing company / team KPIs
  • Strong organizational and analytic skills
  • Ability to manage multiple priorities and tasks
  • Excellent sales, negotiation, customer service, nurturing, educating and communications skills
    Self-motivated and thorough
  • Experienced at building effective customer relationships through positive communication, honesty and trust
  • Not intimidated by technical interaction, co-browsing with customer on-line
  • Excellent written and oral communication in the relevant language/s of the country/ies covered
  • Target driven and proven self-starter with ability to deliver on targets without constant supervision
  • Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creatively
  • Exhibits integrity through fair and ethical behavior towards other and a demonstrated sense of corporate responsibility and commitment
  • Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
  • Problem-solving skills
  • Team player
  • Full-time work availability.
  • Plus requirements:
  • Experience in a restaurant.
  • Knowledge with Salesforce program or with Contact Center programs.

 

What can we Offer:

  • Competitive fixed salary
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance 
  • Dining and leisure area + terrace 
  • Coffee point on each floor with coffee and tea for free

 

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