We are looking for an experienced Group Product Manager to drive the product growth and success of the new Member Experience team. 

The journey of travel is more than just the trip itself. It is the experience of researching, planning, discovering and booking everything it takes to have a great trip. At the heart of that journey is a relationship with the customer that allows us to participate as a trusted resource throughout every aspect of the trip. Cultivating that relationship goes hand-in-hand with building a great member experience.

The GPM of Member Experience will join a team that is focused on making members central to the TripAdvisor strategy. We will deepen our understanding of our members and their travel needs. We will broaden our view of what it means to create value for our global member base and how that ties back into the daily decisions made at TripAdvisor. We will build useful features and benefits that help people travel better.  We have the goal of redefining member communications and establishing our ability to continually engage members as something that sets us apart from every other travel brand.

In this role, you will lead the product discussions around how to engage and cultivate the relationship we have with our members, act as a strategic partner to the CRM team in the development of our omni-channel communication platform, and direct a team of product managers that think about everything from how to deliver benefits to our members to advancing the foundation of our member platform (registration, data models, etc…).

You should have experience and the desire to:

  1. Develop a strong view point on the value of TripAdvisor membership and how to increase it through customer-centric product decisions.
  2. Advocate for members to be part of every decision made at TripAdvisor.
  3. Partner with our CRM team to make member communication and engagement an asset that leads TripAdvisor’s growth.
  4. Lead large-scale new product initiatives from cover to cover. This means seeking out unmet user needs, determining how pervasive they are, evaluating technical feasibility and forecasting the possible benefits.
  5. We’ll be looking at you to create roadmaps and backlogs that support multiple threads of work and execute against them.
  6. Ruthlessly prioritizing what to focus on and when. There are endless ways we can improve our product for both users and shops. As the GPM of Member Experience, we will rely on you to size and prioritize the opportunities, to maximize our ROI in the short and long term, and strike the right balance between short term wins and longer term investments.
  7. Support and lead product development. As a both a contributor and leader, ensure that we’re clearly communicating the problem we’re trying to solve and how we’re measuring our success to key members of the team: PMs, developers, designers and other supporting roles.
  8. Communicate, communicate, communicate. With dozens of global stakeholders (including Engineering and design) and millions of members standing to be impacted by your decisions, you should be able to resolve conflict, communicate transparently and pursue feedback quickly and effectively, as well as removing roadblocks faced by your team.
  9. Be critical and never settle. We move quickly and are always looking at the performance of our product to determine what’s “in” or “out” of a feature or release. You should, with grim satisfaction, look forward to communicating what we shouldn’t build.
  10. Question the status quo. There’s an abundance of ways we can work smarter, better and faster as we evolve as a product organization and we’re looking at you to identify them.
  11. Be an influential leader who not only delivers great products, but also enables the teams’ skills and aspirations to scale with the business.

We’re looking for someone who: 

  1. Has 6+ years of Product Management experience, ideally with experience in membership or CRM support. 2+ years of management experience within a product team.
  2. Has a BS/BA or equivalent experience (MBAs are great but not a requirement).
  3. Knows their way around data: collecting, reporting and sharing it.
  4. Can demonstrate successful execution of a customer-centric product strategy.
  5. Uses a combination of metrics, research and intuition to evaluate opportunities, establish roadmaps and build solutions.
  6. Ensures that projects within areas of specific responsibility are completed in an appropriate and timely manner, acknowledging mistakes, learning from them and always moving forward productively.
  7. Must be great team player that works well in collaborative situations.
  8. Exercises good business judgment when making decisions and always considers the relevance/impact of each decision on the business.


Apply for this Job

* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at TripAdvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.