Group Product Manager, APAC
Based in Singapore at TripAdvisor’s APAC head-quarters, reporting to the Director of Globalization in Needham MA, we are looking for an experienced Group Product Manager (GPM) to lead the Product team for the region.
APAC as a region encompasses many different markets and cultures. Each of them have different needs and requirements as travelers, with different competitors, partners and tech eco-systems in each. In 2019 TripAdvisor will be focusing and investing more than ever in APAC to grow our brand, community and revenue. To do that we’re looking for an experienced GPM to lead our product team and partner with senior APAC leaders to define and deliver the product roadmap required to support the ambitious growth targets we have and to ensure the TripAdvisor product delights users in solving the most important traveler use cases across the region, as well as changing the current product to address any unmet needs specific to the region.
The GPM will manage a small distributed team of PM’s in Singapore and Tokyo, and work with an Engineering team based in our Global HQ in Needham MA. To be a successful candidate, you will be passionate about data, able to craft a vision, and thrive in a fast-paced, collaborative environment. We aim to release products often with constant iteration and reliance on quantitative and qualitative metrics to help define further optimizations and enhancements.
You’ll need to be skilled at translating business needs into product plans that incorporate appropriate internal and external research. You have experience working in agile framework and with engineering teams to break down the product plans and deliver best-in-class products. Your communication skills allow you to excel at collaborating in a Global team environment.
You should have experience and the desire to:
- Be an influential leader who not only delivers great products, but also enables the teams’ skills and aspirations to scale with the business.
- Lead large-scale new product initiatives from cover to cover. As both a contributor and leader, ensure that we’re clearly communicating the problem we’re trying to solve and how we’re measuring our success to key members of the team: PMs, developers, designers and other supporting roles. This means seeking out unmet user needs, determining how pervasive they are, evaluating technical feasibility and forecasting the possible benefits.
- Grow and nurture a product team for the region and increase the impact and influence that team has at the global level, across multiple Business units.
- Ruthlessly prioritize what to focus on and when. There are endless ways we can improve our product for our travel community (consumers, owners, partners, brands, influencers etc). As the GPM of APAC, we will rely on you to size and prioritize the opportunities, to maximize our ROI in the short and long term, and strike the right balance between short term wins and longer term investments.
- Question the status quo. There’s an abundance of ways we can work smarter, better and faster as we evolve as a product organization and we’re looking at you to identify them.
- Consolidate similar themes into an investment thesis that resonates at the company level; guide your team members in their work, Identify and describe new opportunities that help to further your goals and work with peers to translate that into a coherent roadmap.
- Communicate, communicate, and communicate. With dozens of stakeholders in APAC and at HQ (including Engineering and design) and millions of existing and potential consumer standing to be impacted by your decisions, you should be able to resolve conflict, communicate transparently and pursue feedback quickly and effectively, as well as removing roadblocks that your team face.
- Be flexible with your time and understand different practices and cultures. This is a truly global team with colleagues in London, Needham, Seattle, Singapore and Tokyo, so finding ways to communicate in person and negate the impact of time zones is essential for success.
- Use insights you gather from the data to help drive roadmap planning and quarterly goal setting. You proactively think about how to present progress against those goals (e.g. dashboard building) to a broad audience. You help to guide your team's use of data and emphasize its role in decision-making. You can effectively connect insights to a clear understanding of your pillar's goals, your team's goals, and individual project goals.
We’re looking for someone who has:
- 7+ years of comparable Internet product management experience
- 2+ years successfully managing and mentoring a team of product managers as direct reports
- A desire to work in a fast-paced, results-driven environment with varied responsibilities
- High attention to detail and the ability to effectively manage multiple projects at a time. Successfully able to meet deadlines.
- Strong customer-centric communication skills. Ability to communicate to both business and technical personnel. Displays ‘grace under pressure’ ethic at all times, with both customers and peers
- Strong problem solving, analytic, and decision-making skills. Able to interpret data and trends, diagnose problems, and formulate innovative and effective actions plans to resolve issues
- Must be great team player that works well in collaborative situations
- Brings enthusiasm, positive energy and a can-do attitude to work every day
- Has experience building products that work across multiple markets
- Has a BS/BA or equivalent experience (MBA preferred but not a requirement).
- Is flexible in their working hours to minimize the impact of time zones
- Has strong data and analytics skills and can use data to influence and support product decisions, using a combination of metrics, research and intuition to evaluate opportunities, establish roadmaps and build solutions.
- Ensures that projects within their team’s responsibility are completed in an appropriate and timely manner, acknowledging mistakes, learning from them and always moving forward productively.
- Exercises good business judgment when making decisions and always considers the relevance/impact of each decision on the business.
- Can review specs created by their team and give effective feedback at the appropriate level of detail for the audience, guiding your team to clearly-written requirements documents.
- Enables their team to take a "speed wins" approach to building and shipping features that strikes the right balance between moves quickly and delivering effective functionality.
- Is critical and never settles. We move quickly and are always looking at the performance of our product to determine what’s “in” or “out” of a feature or release. You should, with grim satisfaction, look forward to communicating what we shouldn’t build.
- Can clearly connect their team's work back to objectives the management team cares about, helping the project team to clearly understand the importance of their work.
- Understands how to structure questions to gather relevant input for a wide range of product questions. Leverages user feedback to uncover unmet needs, to validate a new concept, or to improve an existing prototype.
- Takes responsibility for the outcomes driven by their team, and is effective at making adjustments to direction or process to maximize those team outcomes.
- Can effectively influence strategic decisions at the regional level. Being able to influence prioritization and resourcing decisions to give your initiatives the support they need.