Why this job is excellent: 

The Sales Manager, Customer Success leads a team of 8-10 Customer Success Executives in a fast paced environment that is focused on revenue/property conversion and optimizing the customer life cycle. The Sales Manager is ultimately responsible for portfolio management with a broad range of actions. The role will report to the Regional Director.

What you will do:

  • Hiring, selection, pipeline management of candidates
  • Employee engagement covering all aspects of the employee’s lifecycle at TAMG
  • Pipeline management
  • Active coaching for success – call shadowing, pitch sharing, one-on-ones, staff meetings, spontaneous opportunities that arise throughout the day2day activities of the team
  • Conflict Management/Change Management/Performance Management
  • Exceed Revenue targets, customer satisfaction, conversion and related KPIs on a monthly, quarterly, and annual basis
  • Efficiently and effectively drive the rigor needed in a high volume business.
  • Ensure optimal coverage of all territories at all times.
  • Coach the team on customer engagement skills such as negotiation, objection-handling and closing skills
  • Execute on weekly forecast and pipeline review governance model
  • Work across other core disciplines and functional teams to ensure smooth touchpoints and handovers
  • Work to onboard new talent and improve the ramp time for full productivity
  • Provide support to the team by handling customer escalations; answering questions that the sales team are not able to, and addressing customer service issues
  • Active coaching throughout the day to improve performance and ensure Quality standards are met
  • Track and report on Key Performance Indicators
  • Liaise with relevant internal stakeholders quickly and effectively to resolve sales issues when they arise
  • Leverage leadership to hold team accountable and inspire them to achieve results.
  • Help to create a team environment that rewards achievement and makes individual want to come to work each day
  • Significantly grow the existing business by ensuring we have the renewal and optimization activities possible 

What you will bring to the team:

The successful candidate will have a background in sales with a minimum of three years managing sales executives. S/he will be responsible for all aspects of employee management – including hiring and selection, coaching for improvement, performance evaluation and management. Along with the employee management, he/she will be an expert in leveraging tools and systems in a sales environment. Exceptional pipeline management is critical to this role. 

The successful candidate will be able to demonstrate strong organizational presence – including leading a direct team up thru executive presence. He/she will have an extremely high EQ; demonstrating confidence and competence in all aspects of leading a sales team to success. He/she will have a strong leadership shadow, exemplifying to his/her team what great sales management profile looks like. 

He/she will be driven to perform, conscience of daily, weekly, monthly, quarterly performance. Able to interpret daily performance at the input and output level. He/she will be able to interpret daily performance and identify trends for the future. He/she will be able to identify individual team members’ gaps and strengths and synthesize these to partner with Sales Enablement to develop curriculum for improvement. He/she will translate employee and hotelier feedback related to product to share with Sales Enablement and product to drive roadmap and bug fixes. 

S/he will possess analytical skills that aid in the diagnosis of problem management, personnel development, etc.

This role requires a proactive, motivated, organized, target-driven candidate who thrives in an environment leading others. He/she understands that the customer lifecycle requires a cadence of touches that span a variety of responsibilities – some tactical some strategic and leverage the most appropriate communication vehicle. He/she will thrive in a fast-paced, team-oriented and entrepreneurial environment. He/she will be extremely adaptable to change, able to pivot quickly and lead change well. He/she will possess a great mix of firmness and empathy 

  • At least 3 years of Sales Management experience; experience leveraging technology to enable clients is a plus
  • Exceptional business judgment acting with high integrity
  • Exceptional SFDC knowledge is a plus, above average knowledge of tools and systems that enable higher efficiency in an Inside Sales environment
  • Demonstrates skills of a change agent, flexible to change, expresses a level of maturity related to business changes and demonstrates empathy as change relates to individuals on the team
  • Demonstrates excellent teamwork, respectful of differing styles, viewpoints, experience and diversity in general
  • Actively seeks out feedback to drive self-improvement; applies learned feedback quickly and with purpose
  • Comfortable advocating for customers in a manner that is collaborative, easily understood and recognizes priorities of other teams
  • Is an advocate for the TripAdvisor Media Group brand
  • Bachelor’s Degree 


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