ABOUT TRIPACTIONS

 As one of the fastest-growing companies in the valley, TripActions is the leading business travel platform disrupting the $1.5T business travel industry.

TripActions is a story of inspiration born of frustration. As road warriors frustrated with their business travel experience, co-founders Ariel Cohen and Ilan Twig believed that companies deserved a travel solution that takes the pain out of work trips –– so that their travelers can focus on being there, not getting there. So in 2015, they created TripActions. With a vast selection of inventory and a personalized, intuitive user interface, we make booking travel fast and easy. And when changes or delays come up, road warriors get 24/7 proactive support to ensure they never have to fend for themselves. Companies enjoy complete travel program visibility and seamless integrations with their HR and expense systems.

Less than 3 years later, we have over 400 employees and are quickly approaching 1,000 customers, with innovative brands like Box, Allbirds and Strava switching to TripActions. TripActions has nearly $80M in funding having recently received $51M in Series B led by Arif Janmohamed, Partner at Lightspeed Venture Partners and joined by Oren Zeev of Zeev Ventures.

Recognized as Comparably’s “Most Diverse” and #3 “Best Company to Work”  for in the U.S, TripActions empowers companies and travelers to show up and create growth. Nothing can truly replicate the value of being there face-to-face –– which is why we’re on a mission to power the in-person connections that move people, ideas and businesses forward.

We’re modernizing and re-defining what it means to travel for work. Come help us build the future.  

ABOUT THE ROLE

The hybrid position is part of a 24/7 dedicated support group working with our Global customers and agency support team, with the goal of delivering the best service levels  for both tech and travel related support. This team member will contribute to the support environment by maintaining an organized workplace, follow office operating procedures, assist others when needed, keep current on systems enhancements and continuously promote and exhibit positive behavior both internally and externally.

RESPONSIBILITIES

  • Assist clients and support team members on any form of correspondence between customer and company to provide app and travel related support. Examples may include help in finding core problems with the app, airline assistance in finding efficient routes to secure the lowest available fares, changes to existing reservations and exchanging tickets, understanding travel products and general travel services in response to identified, specific client needs by effective use and knowledge of the airline industry, GDS and third party technology
  • Acts on customer requests including complex and lengthy specifications
  • Provides clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations
  • Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques
  • Understands systems and internal navigation
  • Collects data and feedback from customers to close the loop on potential app and customer issues
  • Escalates issues to Manager as needed to solve both travel and tech related problems
  • As part of a 24/7 support team, will be required to work nights/weekends/holidays as needed

QUALIFICATIONS

  • Excellent Sabre (GDS) skills required
  • 5 years experience in a support role or customer facing service role
  • Effective oral and written communication skills (must be able to speak English clearly.)
  • Proficient in providing travel related support solutions
  • Knowledgeable in geography, including expedient, cost effective and preferred travel routes
  • Positive attitude/team Player
  • Strong organizational skills and the ability to multi-task and prioritize in a fast-paced environment (chat/phone/email)
  • Solid CRM skills (answer chat/phones, ZENDESK maintain logs/records, and research information)
  • Good time management skills and proficient with numbers
  • Solid working knowledge of travel industry procedures

EMPLOYEE BENEFITS

  • Health: Medical, dental and vision
  • Stock: Be invested in our future
  • Savings: Take advantage of our 401K matching
  • Travel: $2000 personal travel stipend to use on the app every year
  • People: Friendly, nice and smart coworkers
  • Location: Work from downtown Dallas or work remotely, though must live within the state of Texas

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