About Us

Conscious Capitalism, Inc. (CCI) envisions a world where Conscious Capitalism is the norm and billions of people can flourish, leading lives infused with passion, purpose, love and creativity; a world of freedom, harmony, prosperity, and compassion.

As part of the CCI team, we are stewards of the Conscious Capitalism movement and philosophy, abiding by the core belief that business is good, ethical, noble, and heroic. As a 501(c)(3) nonprofit, CCI creates and sustains networks of support and provides access to ideas and information so business leaders can run their organizations in a conscious way. 

We are working to elevate humanity through business by building a movement of business leaders who are improving the practice and perception of capitalism through the tenets of Higher Purpose, Stakeholder Orientation, Conscious Leadership, and Conscious Culture. 

CCI’s core programmatic offering is the Conscious Capitalism Senior Leader Network, a peer-to-peer engagement experience launched in 2020 that provides opportunities for executives from across industries, backgrounds, and geographies to support each other in their individual journeys to elevate humanity through business.

Learn more: ConsciousCapitalism.org

 

Position Summary

CCI is now hiring a Membership Success Manager (MSM) to join our small but mighty team of enthusiastic Conscious Capitalists. The MSM is a critical role in managing and engaging our key stakeholders including our growing network of SLN members.  Our MSM will develop and manage relationships with members and contribute to building a scalable best-in-class service plan. A successful MSM will strive to understand each member’s business and support them with onboarding, education, and an understanding of how to utilize the network to the fullest extent to ensure their engagement and return on investment. Our goal is to build a community of passionate leaders who will enthusiastically renew their membership annually, extend their involvement in the network, and refer new members. 

The ideal candidate for this position is someone who is service-oriented, cares about taking care of people, and has the skills to patiently and empathetically educate and influence diverse audiences.  As examples, someone who has a background in customer service, teaching, or as an executive assistant would likely have the ideal skills and traits to be successful in this role. 

This position reports to the Vice President of Business Development and works cross functionally with all departments to serve as the voice of the member in internal conversations.

CCI offers meaningful work, an incredible team, an expansive professional network, a competitive salary (comparable to similar size nonprofits and commensurate with experience), a bonus plan based on individual and team performance, health benefits, 401k plan, and a four-day work week. This full-time position can be done on a flexible schedule remotely from anywhere in the U.S. 

Meet the team: https://www.consciouscapitalism.org/team

 

Responsibilities:

  • Manage a book of business consisting of assigned members and their companies.
  • Conduct regularly scheduled business reviews with members to gain feedback and engagement in the network.
  • Onboard new members through phone calls, training sessions, and email communications, setting members up for success.
  • Train members and their teams through phone calls and webinars, creating and helping to maintain updated onboarding and educational materials.
  • Manage quarterly renewals.
  • Coordinate with internal cross-functional teams to ensure all team efforts are aligned toward common goals for our members and the mutual success of our programming.
  • Create and manage the process for member recognition as well as member anniversaries and other ways to celebrate their success.
  • Recommend member upgrades to partnerships when there is an opportunity.
  • Manage and monitor membership engagement.
  • Help the programming team test new ideas and changes to continuously improve the overall satisfaction of our member experience.
  • Manage our LinkedIn membership page.
  • Look for and encourage stories of success from our member community to share with a wider audience.
  • Be the voice of the member and help recommend innovation and development that makes our members happy.
  • As a member of our team, exemplify CCI’s Leadership Principles: https://www.consciouscapitalism.org/story/leadership-principles

 

Education & Experience:

  • A Bachelor’s degree in business will be highly valued, although we also welcome alternative forms of education and training that lead to relevant expertise
  • 5+ years of professional experience in a role that serves diverse audiences, and requires understanding their needs, adapting to their unique learning style, and guiding them toward successful outcomes
  • Experience in account management; including experience in associations or another type of member services is a plus
  • Experience in account expansion, engagement, and retention is a plus
  • Experience interfacing with C-suite executives is a plus
  • Tech savvy; proficient in Microsoft PowerPoint and Excel;  experience with Salesforce or a similar CRM is a plus

 

Character Traits:

  • Is highly personable 
  • Has exceptional  communication skills and a persuasive yet credible and professional style
  • Has strong listening skills
  • Is a solutions-oriented, confident leader who is capable of producing extraordinary outcomes with little direction and minimal resources
  • Is highly cause-motivated, desires to participate in profound positive change, and has a mature, empathetic awareness of social and ethical challenges faced by business leaders
  • Believes business can and should be used as a force for good and is committed to sharing that positive narrative with the world

 

We value diversity and commit to making hiring decisions based upon the character traits and capabilities that correlate to being successful in this job. We are an equal opportunity employer and we welcome your application!

All candidates must be legally authorized to work in the United States

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