TrialSpark is a technology company that brings new medical treatments to patients faster by reimagining the clinical trial process.
We’re fundamentally changing how clinical trials are run, rethinking the trial process both from a technology and operational perspective. To achieve this, we’re bringing together talent from top technology, CRO, and biopharma companies to work side by side.
As a Field Support Technician at TrialSpark, your work will be critical in ensuring the uptime and reliability of technology used across our rapidly growing trial site network. Your day-to-day activities will include the deployment and ongoing maintenance of routers, temperature sensors, and other IoT hardware. You’ll also participate in an on-call rotation for site monitoring. Outside of running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.
This is a great opportunity if you’re someone who:
Enjoys helping others with a great bedside manner
Is detailed oriented and obsessed with pinpointing the root cause of technical issues
Doesn’t mind getting in the weeds of things and views obstacles as opportunities
Key qualifications for this role include:
Organized and detail oriented - This role is all about the details. You’ll need to juggle many different tasks, ensuring they all get done in an accurate and timely manner.
Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.
Extensive field support experience - You are a security and reliability focused individual with experience supporting technical infrastructure across multiple locations.
Excitement for the mission - We’re passionate about bringing medical treatments to patients faster, and think it’s important you are too.
Kind, thoughtful, and low ego - We look for folks who have these attributes, as we think they are key contributors to a great company culture.
You must have a drivers license
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.