The Tray Platform empowers anyone to do more, faster by harnessing automation with the leading, low-code general automation platform.
With Tray.io, citizen automators throughout organizations can easily automate complex processes through a powerful, flexible platform, and can connect their entire cloud stack thanks to APIs.
We are looking for a "Community Manager" for Tray’s Customer Success team. Working as a member of the Customer Success Engineering team, the Community Manager will be responsible for building and managing a community forum for customers, employees and the public.
What You Will Do
Define the global community strategy for Tray Platform and Tray Embedded, including processes for curating user feedback, facilitating developer communications, and encouraging community engagement on owned and earned channels.
Executes and commercializes contribution curricula for clients and employees with demonstrable results of customer retention and expansion.
Establish a relationship and engage directly with our clients, understand their concerns and desires, and relay those to the relevant stakeholders.
Always promote optimization of process, tools, and teams for best program output.
Set and track program performance goals through data measurement tools and dashboards with the assistance of the data team.
3+ years of experience building and managing communities.
Understanding of key community metrics with demonstrated growth in those metrics.
Ability to work collaboratively across multiple internal organizations.
Highly organized; stellar project management skills with ability to effectively manage multiple projects.
Experience working with a technical user base preferred.
Our Team Will Fully Support You To Do Your Best Work
Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of Tray.io is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.
We Believe In Diversity And Equal Opportunity
We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.