Job Description

  • Reporting to collection strategy manager and giving support by developing procedures and policies in order to improve efficiency and reduce collection costs -
  • Conduct analysis for existing processes improvement in order to improve collection team's efficiency and effectiveness -
  • Develops the written content and provides editing support for the collection procedure, or various other communications related to colletion procedure and resources for the collection porcedure related reference material. -
  • Ensures written content (SOPs & Internal Policies) meets all regulator (OJK) requirements, through collaboration with Compliance and/or Legal staff, and meets Financial services standards, policies, procedures, and best practices. -
  • Prepares materials for review by Executive Management prior to approval and publication. -
  • Prepares materials for audit purpose. -
  • Develops, conducts, reviews, and edits collection process change controls and/or procedures to ensure consistency, quality , and accuracy. 
  • Partners with Collection Operations and Collection QA to oversee the resolution of complex working problems related to process and procedure; assists with development of training materials for managers and collection staff on the research and systems used. 
  • Partners with other units such as Product Management, Customer Operation, Compliance, etc., to ensure accuracy and appropriateness of Collection process related to new and/or updated initiatives. ​



  • Requires 3-5 years minimum prior relevant experience. -
  • Bachelor's Degree Communications, English, Journalism, or related -
  • Good knowledge of collections best practices and regulatory matters related to collection process -
  • Demonstrated strong capabilities in written communication -
  • Planning, presentation and organization capabilities -
  • Meticulous with strong analytical and problem-solving skills -
  • Excellent research and interpersonal skills -
  • Excellent knowledge of MS Office tools required. -
  • Good knowledge MS PowerPoint preferred. ​



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