Company Description

Traveloka is a technology company based in Jakarta, Indonesia. We are founded in 2012 by ex-Silicon Valley engineers and we aim to revolutionize human mobility with technology. Today we are expanding our reach by operating in six countries and experimenting with new endeavors that will create large impact in the markets and industries we touch.

Job Description

  • Business Continuity and Incident Handling

    • Spearhead efforts to ensure smooth operations during high-traffic or critical periods (e.g., peak season, major campaigns)

    • During a crisis/incident, coordinate with Engineering, Product, Customer Operations, Partnership, and other stakeholders to plan and execute crisis mitigation, investigation, customer handling, and evaluation

    • Develop and update business continuity procedures and standards, post-mortem reports, and other necessary documentation before, during, and after a crisis

  • Product Troubleshooting and Fine-tuning

    • Create a centralized reporting system to collect and process issue tickets from internal and external parties, acting as a bridge between technical and non-technical users

    • Investigate, prioritize, and solve issues/bugs/misconfigurations either by fixing them or escalating them to relevant stakeholders

    • Assist Product and Engineering teams in solving product issues by finding root causes, reproducing bugs, checking logs, and testing bug fixes as needed

    • Provide product and tool improvement suggestions based on analysis of reported issues

  • Process Improvement

    • Identify improvement opportunities and drive improvement initiatives through new/refined procedures, tools, and projects to increase efficiency

  • Partner Integration

    • Work closely together with Product, Engineering, and other stakeholders to manage end-to-end integration with aggregators and other partners

  • Team Management

    • Mentor and allocate work to junior team members


  • Bachelor's degree in Computer Science, Information Systems, or other related field is preferred
  • At least 3 years of experience in IT consulting, telco, or multinational tech companies in operations, IT project management, software engineering, product management, or other related roles
  • Basic knowledge of any programming language is a plus
  • Excellent verbal and written communication skills in English and Indonesian, with an ability to present complex concepts/ideas to different types of audiences
  • Ability to stay calm, work efficiently, and make thoughtful decisions during high-pressure situations
  • Resilience and willingness to adapt to unpredictable schedules as needed (e.g., when there is a force majeure event or major system outage)
  • Solid analytical and problem-solving skills, high curiosity and attention to detail, good interpersonal skills, and a strong drive to get things done

Office Location : Traveloka Campus, BSD City, South Tangerang

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