Traveloka is a technology company based in Jakarta, Indonesia. We are founded in 2012 by ex-Silicon Valley engineers and we aim to revolutionize human mobility with technology. Today we are expanding our reach by operating in six countries and experimenting with new endeavors that will create large impact in the markets and industries we touch.

Job Description

1. Customer Lifecycle Management

  • Monitor and push Accommodation (e.g. hotel products) consumer segments towards business objectives
  • Regularly monitor and evaluate owned media communications through customer retargeting canvass
  • Lead the Campaign Executive to be able to deliver all own media communications (Push Notifications, Landing Page, In-App Message, Email, etc) on time and able to evaluate the content on each channel
  • Manage funnel to funnel conversion rate to ensure a consumer has a smooth consumer journey in the Traveloka app
  • Liaise with the product team to develop a better product to create a smooth customer lifecycle

2. Offer Management 

  • Regularly monitor and evaluate owned media communications through customer retargeting canvass
  • Liaise with our Central Marketing team to develop a better coupon infrastructure                      

3. Communications and Leadership

  • Guide and develop Product Marketing Executives and Campaign Executives in terms of analytical thinking and technical capabilities
  • Collaborate with a lot of stakeholders to be able to lead a campaign and able to balance between creative thinking and analytical thinking

Qualifications

  • Have 2 - 3 years of experience in CRM, Growth Marketing, or Product Marketing
  • Passion in data-driven marketing and creating growth
  • Good analytical, problem-solving skills, and creative thinking
  • Proficiency in calculation spreadsheet (Excel, Google Sheet) and Owned Media Platform
  • Proficiency in SQL would be a plus point
  • Self-driven, love challenges, have an entrepreneurial spirit, and get things done
  • Excellent communication, passion, dedication, and energy
  • Strong sense of ownership and accountability, with good attention to details
  • Good interpersonal skills and ability to work well in a rapidly changing environment
  • Solid and strong leadership in challenging and under-pressure situation

Office Location: Traveloka Campus, BSD City, South Tangerang

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